Account Manager

The Health Management Academy•Arlington, VA

7d•$110,000 - $116,600

About The Position

The Director, Member Development (Account Manager) leads member relationships across a suite of cohort insights and research-driven memberships and drives retention through executive engagement, strategic account planning, membership adoption recommendations, and risk mitigation. The role owns a portfolio of high-value members and serves as a trusted advisor to executive sponsors at the CXO level of major national health systems, understanding their operational and strategic needs and delivering relevant membership insights. The position leads renewal and cross-sell conversations, owns commercial relationships and the renewal process, and partners with subject matter experts, program delivery, and customer success teams. It also develops account plans, monitors and addresses membership risk, and contributes member feedback to improvements in offerings and engagement strategies. The role includes a performance-based commission structure.

Requirements

6+ years of retention and cross-sell experience in a complex, consultative environment.
Demonstrated track record of achieving revenue goals and/or quotas.
Ability to communicate persuasively with senior executives.
Excellent communication and member-facing skills.
Excellent organizational skills.
Collaborative, customer-focused, and strategic approach.
Ability to work independently and as a team member.
Self-directed and resourceful, with attention to detail.

Nice To Haves

Experience in service delivery, consulting, research, or program management.
Ability to engage credibly with senior executives on content and insights.
Knowledge of product launches and service delivery.
Knowledge of the healthcare industry.
Salesforce experience.

Responsibilities

Own a portfolio of high-value members, ensuring retention, member value, and expansion through executive relationships and tailored engagement strategies.
Serve as a trusted advisor to CXO-level executive sponsors at large national health systems, understanding their operational and strategic needs and delivering relevant insights from the membership suite.
Lead renewal and cross-sell conversations based on member insights and outcomes, achieving strong retention performance across the portfolio.
Own commercial relationships and the renewal process, partnering with subject matter experts, program delivery, and customer success to drive membership adoption and consistent member value.
Synthesize qualitative and quantitative member feedback to inform improvements to membership offerings, delivery, and engagement strategies.
Develop and execute account plans that align member goals with THMA offerings to drive retention, adoption, and growth.
Monitor, escalate, and resolve membership risks using quantitative and qualitative data to optimize recommendations.
Stay informed about market changes and member developments to anticipate needs and position THMA as a strategic partner.