Account Manager, Integrated Facilities Management

Dexterra•Irvine, CA

2h•$68,000 - $85,000•Onsite

About The Position

Dexterra Group is seeking an experienced Account Manager to lead day-to-day integrated facilities management operations for Kia America's corporate headquarters campus in Irvine, California. The position serves as Dexterra's primary on-site representative and oversees approximately 345,000 square feet across two buildings: the corporate headquarters and design center. The Account Manager works closely with Kia's Facilities Management team and is accountable for service delivery, operational performance, vendor management, budget oversight, and continuous improvement. This hands-on leadership role oversees building engineering, preventive maintenance, janitorial, landscaping, security, and specialty contractors. It calls for strong technical knowledge, financial management skills, and experience overseeing multiple service lines in a Class A corporate environment. The Account Manager anticipates facility needs, manages service providers, resolves operational issues, and maintains high standards for building performance, cleanliness, safety, and presentation. This is a full-time, on-site management position at Kia America's headquarters campus. The standard schedule is Monday through Friday, 7:00 AM to 4:00 PM, with occasional availability outside regular business hours for emergency response, critical maintenance, and special events. The role involves regular property inspections, access to mechanical areas, and work throughout the campus.

Requirements

At least 5 years of experience in facilities management, property management, or integrated facilities management.
At least 3 years of supervisory or management experience overseeing building operations and service providers.
Experience managing Class A office buildings, corporate headquarters, commercial campuses, or comparable facilities.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, building automation, and preventive maintenance.
Demonstrated experience managing operating budgets, vendor contracts, purchasing, and financial reporting.
Experience using CMMS, work-order management systems, and Microsoft Office applications.
Strong communication, leadership, organizational, and problem-solving skills.
Ability to manage competing priorities and respond effectively to operational emergencies.
Experience working directly with corporate clients and senior management.

Nice To Haves

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related discipline.
Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent professional designation.
Experience managing integrated service contracts involving engineering, janitorial, landscaping, and security.
Familiarity with California building codes, environmental regulations, and workplace safety requirements.
Experience with building management systems, asset lifecycle planning, and capital improvement projects.
Experience in automotive, technology, or other high-profile corporate headquarters environments.
Knowledge of LEED, ENERGY STAR, and sustainability best practices.

Responsibilities

Manage daily facilities operations across the corporate headquarters campus.
Oversee building engineering, preventive maintenance, janitorial, landscaping, security services, and specialty contractors.
Coordinate the Chief Engineer, Building Engineers, service personnel, and third-party providers.
Conduct property inspections to identify deficiencies, safety concerns, and maintenance requirements; maintain clean, safe, operational, and professionally presented facilities.
Coordinate building readiness for executive meetings, VIP visits, corporate events, and special activities.
Manage emergency response, service interruptions, and operational escalations.
Work with the engineering team to maintain HVAC, electrical, plumbing, building automation, and life-safety systems.
Oversee preventive maintenance schedules and ensure work is completed and documented; monitor equipment reliability, recurring failures, and deferred maintenance.
Support asset condition assessments, lifecycle planning, and capital improvement recommendations; coordinate specialized repairs and building improvement projects.
Review work orders, response times, and completion rates to ensure service expectations are met.
Serve as the primary contact for Kia's Facilities Management team and build relationships with client representatives, employees, contractors, and service partners.
Lead operational meetings and communicate service performance, outstanding issues, and corrective actions.
Manage vendor contracts, service schedules, work quality, and compliance; assess contractor performance against service levels and KPIs.
Investigate and promptly resolve and communicate service concerns; identify opportunities to improve service quality, responsiveness, and workplace experience.
Manage operating budgets, purchasing, invoicing, and expenditure tracking; review and validate vendor invoices, service charges, labor costs, and materials purchases.
Prepare monthly financial summaries, budget forecasts, and variance reports; identify cost-saving opportunities and maintain accurate contract, purchase-order, approval, and vendor records.
Keep activities within approved budgets and contractual requirements.
Implement and maintain quality assurance and inspection programs; monitor service delivery using work-order systems, inspections, and performance reporting tools.
Ensure compliance with California regulations, OSHA requirements, building codes, and company safety procedures; maintain contractor insurance, licensing, safety documentation, and certifications.
Investigate incidents, coordinate corrective actions, and promote a proactive safety culture.
Support sustainability initiatives, energy conservation, waste reduction, and environmentally responsible operations.
Prepare monthly operational reports on maintenance, service delivery, vendor performance, safety, and financial results.
Track KPIs including response times, preventive maintenance completion, work-order closure, and customer satisfaction.
Use CMMS and reporting platforms to maintain accurate records; identify recurring operational issues and implement corrective action plans.
Recommend improvements that reduce operating costs, improve building reliability, and enhance the employee experience.