Account Manager, Integrated Facilities Management

Dexterra•Irvine, CA

1d•Onsite

About The Position

Dexterra Group is seeking an experienced Account Manager to lead day-to-day integrated facilities management operations at Kia America's corporate headquarters campus in Irvine, California. The position serves as Dexterra's primary on-site representative and oversees approximately 345,000 square feet across two buildings: the corporate headquarters and design center. The Account Manager works closely with Kia's Facilities Management team and is accountable for service delivery, operational performance, vendor management, budget oversight, and continuous improvement. This hands-on leadership role oversees building engineering, preventive maintenance, janitorial, landscaping, security, and specialty contractor services. The Account Manager coordinates site personnel and third-party providers, monitors building systems and asset condition, manages client and vendor relationships, and ensures the campus remains clean, safe, operational, and professionally presented. The role also manages operating budgets and contract requirements, implements quality assurance and safety practices, tracks performance, and recommends improvements to building reliability, cost control, and the employee experience. This is a full-time, on-site management position at Kia America's headquarters campus. The standard schedule is Monday through Friday, 7:00 AM to 4:00 PM, with occasional availability outside regular business hours for emergencies, critical maintenance, and special events. The role involves regular property inspections, accessing mechanical areas, and working throughout the campus.

Requirements

At least 5 years of experience in facilities management, property management, or integrated facilities management.
At least 3 years of supervisory or management experience overseeing building operations and service providers.
Experience managing Class A office buildings, corporate headquarters, commercial campuses, or comparable facilities.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, building automation, and preventive maintenance.
Demonstrated experience managing operating budgets, vendor contracts, purchasing, and financial reporting.
Experience using CMMS, work-order management systems, and Microsoft Office applications.
Strong communication, leadership, organizational, and problem-solving skills.
Ability to manage competing priorities and respond effectively to operational emergencies.
Experience working directly with corporate clients and senior management.
Ability to conduct regular property inspections, access mechanical areas, and work throughout the campus.
Availability occasionally outside regular business hours to coordinate emergency response, critical maintenance, and special events.

Nice To Haves

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related discipline.
Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent professional designation.
Experience managing integrated service contracts involving engineering, janitorial, landscaping, and security.
Familiarity with California building codes, environmental regulations, and workplace safety requirements.
Experience with building management systems, asset lifecycle planning, and capital improvement projects.
Experience working in automotive, technology, or other high-profile corporate headquarters environments.
Knowledge of LEED, ENERGY STAR, and sustainability best practices.

Responsibilities

Manage daily facilities operations across the corporate headquarters campus.
Oversee building engineering, preventive maintenance, janitorial, landscaping, security services, and specialty contractors.
Coordinate the activities of the Chief Engineer, Building Engineers, service personnel, and third-party providers.
Conduct regular property inspections to identify deficiencies, safety concerns, and maintenance requirements.
Ensure facilities remain clean, safe, operational, and professionally presented.
Coordinate building readiness for executive meetings, VIP visits, corporate events, and special activities.
Manage emergency response activities, service interruptions, and operational escalations.
Work with the engineering team to maintain HVAC, electrical, plumbing, building automation, and life-safety systems.
Oversee preventive maintenance schedules and ensure maintenance activities are completed and documented.
Monitor equipment reliability, recurring failures, and deferred maintenance; support asset condition assessments, equipment lifecycle planning, and capital improvement recommendations.
Coordinate specialized repairs, maintenance contractors, and building improvement projects.
Review work orders, response times, and completion rates to ensure service expectations are achieved.
Serve as the primary point of contact for Kia's Facilities Management team and build relationships with client representatives, employees, contractors, and service partners.
Lead operational meetings and communicate service performance, outstanding issues, and corrective actions.
Manage vendor contracts, service schedules, work quality, and compliance requirements; review contractor performance against service levels and key performance indicators.
Investigate and resolve service concerns promptly, communicate outcomes, and identify opportunities to improve service quality and workplace experience.
Manage account operating budgets, purchasing, invoicing, and expenditure tracking.
Review and validate vendor invoices, service charges, labor costs, and materials purchases.
Prepare monthly financial summaries, budget forecasts, and variance reports.
Identify cost-saving opportunities through competitive sourcing, operational efficiencies, and preventive maintenance.
Maintain accurate service agreement, purchase order, approval, and vendor documentation records, and ensure activities remain within approved budgets and contractual requirements.
Implement and maintain Dexterra's quality assurance and inspection programs; monitor service delivery using work-order systems, inspections, and performance reporting tools.
Ensure compliance with California regulations, OSHA requirements, building codes, and company safety procedures.
Maintain contractor insurance, licensing, safety documentation, and required certifications.
Investigate incidents, coordinate corrective actions, and promote a proactive safety culture.
Support sustainability initiatives, energy conservation, waste reduction, and environmentally responsible operations.
Prepare monthly operational reports covering maintenance, service delivery, vendor performance, safety, and financial results.
Track KPIs including response times, preventive maintenance completion, work-order closure, and customer satisfaction.
Use CMMS and reporting platforms to maintain accurate operational records.
Identify recurring operational issues, implement corrective action plans, and recommend improvements to reduce costs, improve reliability, and enhance the employee experience.