Manager - Integrated Case Management

Henry Ford Health • West Bloomfield, MI

8h • Onsite

About The Position

The Integrated Case Management Manager is a member of the patient-centered care team at Henry Ford Health's West Bloomfield Hospital and the Population Health team. The role assesses, plans, and coordinates comprehensive health care services, advocating for patients and families and supporting optimal health outcomes through effective resource utilization and collaboration. It addresses complex patient needs across ambulatory, inpatient, and health plan settings.

The position collaborates with interdisciplinary teams to plan care, coordinate resources and services, and support patient safety, quality care, and cost-effective outcomes. It also addresses social determinants of health, connects patients with community resources, evaluates care plans against clinical practice guidelines and regulatory requirements, and facilitates discharge planning and transitions across care settings.

Requirements

• Bachelor's degree in nursing, social work, counseling, health education, or a related field; or a Master's degree in Social Work.
• At least three years of clinical experience.
• Registered Nurse (RN) or Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.
• Excellent verbal communication, written documentation, and interpersonal skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Proficiency in computer skills and knowledge of healthcare systems.

Nice To Haves

• Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC).
• Three or more years of oncology experience.
• Certification in oncology social work (OSW) if an LMSW.

Responsibilities

• Collaborate with interdisciplinary teams to assess and plan care for patients with complex health needs.
• Coordinate resources and services to promote patient safety, quality of care, and cost-effective outcomes.
• Advocate for patients and families, address social determinants of health, and connect them with community resources.
• Evaluate care plans and outcomes to ensure alignment with clinical practice guidelines and regulatory requirements.
• Facilitate discharge planning and transitions across care settings to optimize patient wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager