Integrated Case Manager

The Recovery Village • Stockbridge, GA

7d • $23 - $25 • Onsite

About The Position

The Integrated Case Manager (ICM) provides comprehensive, patient-centered services throughout each assigned patient’s treatment episode. The role integrates financial counseling, insurance and patient financial responsibility, discharge planning, aftercare coordination, employment and leave-related support, resource coordination, and continuity-of-care activities. Each ICM owns the complete integrated case management workflow for assigned patients, identifying, addressing, documenting, and following through on needs within the scope of the position.

The position is full-time and based at the organization’s South Atlanta, Georgia facility. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.; it is not a remote position. The stated pay range is $23–$25 per hour, with starting pay of $23 per hour based on experience.

The role supports a behavioral health program within Advanced Recovery Systems, an integrated behavioral healthcare management company focused on addiction, substance abuse, and mental health treatment. The organization describes its care as evidence-based and aims to improve patient outcomes and expand access to care.

The ICM also supports administrative leave requests, coordinates with internal departments and external providers, participates in treatment-team and operational meetings, maintains timely and accurate documentation, and follows confidentiality, regulatory, accreditation, and organizational requirements. Benefits begin on the first day of the month following the date of hire.

Requirements

• Minimum high school diploma.
• Two years of clinical experience in the medical and/or behavioral healthcare field.
• Maintain strict confidentiality and comply with HIPAA, state, federal, accreditation, and organizational requirements.

Nice To Haves

• Bachelor’s degree in a health-related field preferred.

Responsibilities

• Meet assigned patients within established timeframes, complete initial contact, and manage the integrated case management workflow throughout treatment.
• Complete case management and discharge-needs assessments; identify barriers; develop an individualized Case Management Discharge Plan (CMDP); and review and update it at least weekly or when needs change.
• Educate patients and responsible parties about insurance benefits, patient financial responsibility, billing expectations, and payment options.
• Review and validate insurance coverage and patient financial responsibility using approved systems, payer portals, Revenue Cycle resources, and direct payer communication as needed.
• Monitor insurance coverage during treatment and address coverage changes, lapses, coordination-of-benefits issues, and financial barriers that may affect treatment or continuity of care.
• Collect applicable private-pay fees, copays, deductibles, and other patient responsibility and establish approved payment arrangements under organizational policy.
• Maintain accurate, timely financial documentation in Avatar, including CEFE information, guarantor order, collections, payments, payment arrangements, financial counseling, and communications.
• Conduct discharge and aftercare planning; review plans with patients; coordinate warm handoffs; confirm follow-up appointments before discharge when applicable; obtain patient feedback; and document final plans in Avatar.
• Coordinate referrals and follow-up with behavioral health, substance use disorder, medical, psychiatric, MAT, outpatient, and other providers as appropriate.
• Collaborate with Business Development, referents, payors, outpatient services, and community providers; document required communication in Avatar and Salesforce as applicable.
• Coordinate administrative components of FMLA, short-term disability, state-paid leave, and return-to-work requests, including intake, tracking, patient communication, non-medical sections, and timely routing.
• Coordinate medical certification and clinical documentation with the Patient Services Coordinator and appropriate provider; do not complete medical sections outside the role’s scope.
• Ensure aftercare plans, CMDP documentation, discharge folders, referrals, appointments, required letters, and patient resources are complete, accurate, and patient-ready.
• Participate in treatment-team meetings and share relevant financial, discharge, aftercare, and patient-barrier information for treatment planning and continuity of care.
• Coordinate with fellow ICMs on treatment-team attendance, intakes, workload distribution, coverage, daily huddles, and handoffs.
• Collaborate with Revenue Cycle Management, Admissions, Utilization Review, Clinical Leadership, and other departments to address financial, insurance, discharge, and continuity-of-care barriers.
• Meet integrated performance expectations for initial contact, CMDP follow-up, financial counseling and collections, leave requests, appointment coordination, warm handoffs, aftercare completion, and documentation; proactively address outstanding needs.
• Escalate significant financial, coverage, discharge, documentation, patient-care, or workflow barriers to appropriate leadership when they exceed the role’s scope.
• Maintain competency through required education, cross-training, and ongoing professional development.
• Develop and maintain proficiency in Heather AI and other approved documentation systems and enter information accurately and promptly into the electronic medical record.
• Support patient de-escalation using approved techniques and maintain professional boundaries.
• Communicate significant patient developments, risks, barriers, and operational concerns promptly to the appropriate supervisor or treatment-team member.
• Attend required treatment-team, case-management, operational, and individual check-in meetings.
• Accept and incorporate supervisory feedback and adapt to changing workflow, patient, and site needs.
• Track and support quality and performance expectations established by leadership.
• Maintain confidentiality and comply with HIPAA, state, federal, accreditation, and organizational requirements.
• Perform other duties assigned to support patient care and organizational operations.

Benefits

• Up to two weeks of paid time off per year, plus sick pay and holiday pay.
• 401(k) with company match.
• Health, vision, dental, and life insurance, plus MDLive telemedicine.
• Company contribution of up to $1,500 per year to a matching HSA.
• Employee referral bonus of up to $4,000.
• Travel Concierge, LifeMart employee discounts, Health Advocate, and EAP program.
• Discounted meal benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED