Account Manager, Integrated Facilities Management

Dexterra Facilities Management•Irvine, CA

3d•Onsite

About The Position

Dexterra Group is seeking an experienced Account Manager to lead day-to-day integrated facilities management operations at Kia America's corporate headquarters campus in Irvine, California. The position is Dexterra's primary on-site representative and oversees approximately 345,000 square feet across two buildings: the corporate headquarters and design center. The Account Manager works closely with Kia's Facilities Management team and is accountable for service delivery, operational performance, vendor management, budget oversight, and continuous improvement in a Class A corporate environment. The role oversees building engineering, preventive maintenance, janitorial, landscaping, security, and specialty contractors. It calls for a hands-on leader who can anticipate facility needs, resolve operational issues, and maintain high standards for building performance, cleanliness, safety, and presentation. Responsibilities also include maintaining building systems and assets, managing vendors and contracts, overseeing budgets and financial reporting, ensuring quality and regulatory compliance, and reporting on performance and improvement initiatives. This is a full-time, on-site management position at Kia America's headquarters campus in Irvine. The standard schedule is Monday through Friday, 7:00 AM to 4:00 PM, with occasional availability outside regular business hours for emergencies, critical maintenance, and special events. The role involves regular property inspections, accessing mechanical areas, and working throughout the campus.

Requirements

At least 5 years of experience in facilities management, property management, or integrated facilities management.
At least 3 years of supervisory or management experience overseeing building operations and service providers.
Experience managing Class A office buildings, corporate headquarters, commercial campuses, or comparable facilities.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, building automation, and preventive maintenance.
Demonstrated experience managing operating budgets, vendor contracts, purchasing, and financial reporting.
Experience using CMMS, work-order management systems, and Microsoft Office applications.
Strong communication, leadership, organizational, and problem-solving skills.
Ability to manage competing priorities and respond effectively to operational emergencies.
Experience working directly with corporate clients and senior management.

Nice To Haves

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related discipline.
Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent professional designation.
Experience managing integrated service contracts involving engineering, janitorial, landscaping, and security.
Familiarity with California building codes, environmental regulations, and workplace safety requirements.
Experience with building management systems, asset lifecycle planning, and capital improvement projects.
Experience working in automotive, technology, or other high-profile corporate headquarters environments.
Knowledge of LEED, ENERGY STAR, and sustainability best practices.

Responsibilities

Manage daily facilities operations across the corporate headquarters campus.
Oversee building engineering, preventive maintenance, janitorial, landscaping, security services, and specialty contractors.
Coordinate the activities of the Chief Engineer, Building Engineers, service personnel, and third-party providers.
Conduct regular property inspections to identify deficiencies, safety concerns, and maintenance requirements.
Ensure facilities remain clean, safe, operational, and professionally presented.
Coordinate building readiness for executive meetings, VIP visits, corporate events, and special activities.
Manage emergency response activities, service interruptions, and operational escalations.
Work with the engineering team to maintain HVAC, electrical, plumbing, building automation, and life-safety systems.
Oversee preventive maintenance schedules and ensure maintenance activities are completed and documented.
Monitor equipment reliability, recurring failures, and deferred maintenance; support asset condition assessments, lifecycle planning, and capital improvement recommendations.
Coordinate specialized repairs, maintenance contractors, and building improvement projects.
Review work orders, response times, and completion rates against service expectations.
Serve as the primary point of contact for Kia's Facilities Management team and build relationships with client representatives, employees, contractors, and service partners.
Lead operational meetings and communicate service performance, outstanding issues, and corrective actions.
Manage vendor contracts, schedules, work quality, and compliance; review contractor performance against service levels and key performance indicators.
Investigate and promptly resolve and communicate service concerns; identify opportunities to improve service quality and workplace experience.
Manage operating budgets, purchasing, invoicing, and expenditure tracking; review and validate vendor invoices, service charges, labor costs, and materials purchases.
Prepare monthly financial summaries, budget forecasts, and variance reports; identify cost-saving opportunities and maintain accurate contract and vendor records.
Ensure activities remain within approved budgets and contractual requirements.
Implement and maintain quality assurance and inspection programs; monitor service delivery using work-order systems, inspections, and performance reporting tools.
Ensure compliance with California regulations, OSHA requirements, building codes, and company safety procedures.
Maintain contractor insurance, licensing, safety documentation, and required certifications; investigate incidents and coordinate corrective actions.
Support sustainability initiatives, energy conservation, waste reduction, and environmentally responsible operations.
Prepare monthly operational reports covering maintenance, service delivery, vendor performance, safety, and financial results.
Track KPIs including response times, preventive maintenance completion, work-order closure, and customer satisfaction; use CMMS and reporting platforms to maintain operational records.
Identify recurring operational issues, implement corrective action plans, and recommend improvements that reduce costs, improve reliability, and enhance the employee experience.