Account Manager - Tri-State (NYC)

F. Schumacher & Co.•New York, NY

2d•$70,000 - $75,000•Onsite

About The Position

The Account Manager will work for Patterson Flynn, F. Schumacher & Co.’s bespoke floorcovering boutique, based in the D&D Building in New York City. The role manages client projects from initial concept through final installation, providing expert guidance and ensuring a seamless, high-quality client experience. It involves developing business across the territory, nurturing relationships with interior designers, and delivering tailored floorcovering solutions that meet clients’ aesthetic and functional needs. The Account Manager is responsible for executing a sales strategy to meet and exceed sales goals, identifying opportunities to grow accounts and expand the customer base, and collaborating with Schumacher Account Executives on relationship building and cross-brand initiatives. The role also provides product education, manages orders and project timelines, resolves client issues with internal Support Teams, and supports the showroom’s daily operations, client interactions, organization, and inventory. The position calls for a client-focused, sales-driven and organized professional with experience managing complex projects and long sales cycles. The successful candidate can work autonomously in a dedicated showroom, collaborate with and mentor a junior sales support teammate, and adapt in a fast-paced environment. The stated salary range is $70,000–$75,000 USD.

Requirements

Passion for delivering exceptional client experiences.
Ability to drive business autonomously in a dedicated Patterson Flynn showroom.
Ability to mentor and collaborate with a junior sales support teammate.
Knowledge of and enthusiasm for the luxury interior design industry.
Proven ability to set and achieve sales goals, activate accounts, and drive new business growth.
Ability to build account-level sales and develop new business in a changing market.
Experience managing complex projects and long sales cycles.
Competitive drive to expand the client base and grow existing accounts.
Exceptional organizational and follow-through skills.
High level of ownership and initiative, with a focus on identifying growth opportunities.
Comfort working with digital platforms and systems.
Ability to collaborate effectively with internal teams and partners.
Resilience and adaptability in a fast-paced, evolving environment.

Responsibilities

Generate sales and build awareness of the Patterson Flynn brand through relationship building and targeted outreach.
Develop and maintain relationships with new and existing interior designer clients, understanding their needs and providing tailored solutions.
Analyze the territory, identify growth opportunities, and develop plans to expand existing accounts and the customer base.
Implement sales strategies using outreach, sales techniques, cross-selling, and sales reports to achieve and exceed sales goals.
Collaborate with Schumacher Account Executives through joint efforts, lead sharing, and cross-brand initiatives to increase territory sales.
Keep clients informed about new products and offerings through targeted outreach.
Advise clients on product selection, customization, and design integration.
Oversee projects from concept to completion, attending to details, timelines, and client expectations.
Build product knowledge of Patterson Flynn collections and recommend suitable solutions to clients.
Collaborate with clients on bespoke solutions that meet their aesthetic and functional requirements.
Manage orders from placement through follow-up, ensuring accuracy, timely delivery, and client satisfaction.
Serve as the primary liaison between clients and internal Support Teams to troubleshoot and resolve issues.
Partner with clients throughout their project journey and address their needs.
Maintain high standards of customer service and product quality in the luxury market.
Support daily showroom operations, including client interactions, maintaining an organized space, and managing product and material inventory.
Drive business autonomously in the Patterson Flynn showroom and mentor and collaborate with a junior sales support teammate.