Account Manager

American Red Cross • Charlotte, NC

6d

About The Position

The Account Manager identifies, develops, and implements strategies to attract, manage, and retain blood drive sponsors and feeder groups in the assigned coverage area of Hickory, North Carolina. The role supports existing blood drives and works toward monthly, quarterly, and annual collection goals by ensuring efficient drive scheduling and providing organizational and operational support to sponsor contacts.

The Account Manager coordinates with collections personnel to support positive sponsor and donor experiences and efficient operations. The role also develops knowledge of the community, including its government, demographics, and organizations, and applies that knowledge to sponsor service and blood-program expansion. This is an individual-contributor position under close supervision, using technical knowledge to resolve routine problems.

The position requires a bachelor's degree and at least one year of related experience, or an equivalent combination of education and related experience. Travel to sites throughout the Red Cross organization may be required. The work environment includes a business office with moderate noise and may involve working in a small cubicle and sitting at a computer for extended periods.

Requirements

• Bachelor's degree required.
• Minimum one year of related experience, or an equivalent combination of education and related experience.
• Good organizational skills and ability to handle multiple priorities effectively.
• Excellent oral and written communication skills, including training and presentation skills.
• Current valid driver's license and good driving record required.
• Ability to work on a team.

Nice To Haves

• Knowledge of group dynamics, direct sales, customer-maintenance techniques, and negotiation skills.
• Ability to effectively implement programs.

Responsibilities

• Identify, develop, and implement strategies to attract, manage, and retain potential blood drive sponsors and feeder groups for existing blood drives, meeting monthly, quarterly, and annual collection goals.
• Identify and use appropriate methods to ensure sponsors schedule blood drives efficiently and meet collection goals.
• Provide organizational and operational support to sponsor contacts to help achieve collection-operation and annual goals.
• Coordinate with collections personnel to ensure positive sponsor and donor experiences and smooth, efficient operations.
• Schedule and deliver education programs for sponsor contacts, recruitment committees, line volunteers, and volunteer Telerecruiters to support collection objectives and compliance with directives, regulations, and local procedures.
• Develop working knowledge of the community, including its government, demographics, and organizations, and apply it to sponsor service and blood-program expansion.
• Maintain accurate system records to track sponsor-group performance and provide statistical data.
• Use organizational tools, technology, and strategies to improve customer service, efficiency, and productivity.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on FLSA status and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to a 6% match.
• Paid family leave.
• Employee Assistance Program.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level