Customer Success Manager - eGaming, Youngstown, OH

Arrow International•Youngstown, OH

13d

About The Position

Arrow International is hiring an Account Manager to develop and implement promotion schedules that encourage retention and activity. The role works closely with the Sales and E-Gaming Management teams and manages relationships with organization leaders in an assigned market. The Account Manager serves as the main point of contact between organizations and Arrow International, supports new deployments alongside the sales team, and helps ensure promotions are effective, compliant, within budget, and aligned with organizational goals.

Requirements

Highly organized and able to adapt quickly to changing priorities.
Strong business acumen, particularly in written communication and explaining important details to internal and external audiences.
Good organizational skills and a strong eye for detail.
Ambitious, eager to learn, and interested in marketing, content, CRM operations, and communication.
Outstanding collaborator who can manage multiple priorities.
Eager to drive continuous improvement and flexible in addressing issues and opportunities.
Can-do attitude, enthusiasm, energy, and inner motivation to take action and achieve goals beyond what is required.

Nice To Haves

Understanding of the gaming industry; knowledge of gaming KPIs and targets is a plus.

Responsibilities

Liaise with organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals.
Participate in developing promotional and marketing strategies.
Serve as the main point of contact between the organization and Arrow International.
Develop promotions, including deals, to encourage target-market engagement.
Organize and strategize to ensure promotions are deployed effectively.
Work within budgetary constraints to ensure an efficient and effective promotional offering.
Ensure promotions comply with applicable legal restraints.
Maintain organization satisfaction by understanding and communicating issues effectively and resolving them promptly.
Support new deployments as a point of contact alongside the sales team.
Assist in developing and implementing process improvement plans.
Identify risks and opportunities for additional deployments.
Effectively manage timelines and schedules across multiple organizations.