Customer Success Manager - eGaming, Akron/Canton, OH

Arrow International, Inc.•Green, OH

About The Position

Arrow International is hiring an Account Manager to develop and implement promotion schedules that encourage customer retention and activity. The role works closely with Sales and E-Gaming Management to manage relationships with organization leaders in an assigned market and serves as the primary contact between those organizations and Arrow International. This is a field-based position involving daily travel throughout the assigned territory to visit and support customer accounts, build relationships, and identify sales opportunities. The employee must be willing to work outside normal business hours as needed, including some evenings and weekends, to accommodate customer schedules and business events.

Requirements

Highly organized and able to adapt quickly to changing priorities.
Strong business acumen, particularly in written communication and explaining important details to internal and external audiences.
Good organizational skills and attention to detail.
Ambitious, eager to learn, and interested in marketing, content, CRM operations, and communication.
Collaborative, with the ability to manage multiple priorities.
Interested in driving continuous improvement and flexible in addressing issues and opportunities.
Can-do attitude, enthusiasm, energy, and self-motivation to take action and achieve goals beyond what is required.
Willingness to travel daily throughout the assigned territory.
Willingness to work outside normal business hours as needed, including some evenings and weekends.

Nice To Haves

Understanding of the gaming industry; knowledge of gaming KPIs and targets is a plus.

Responsibilities

Liaise with organization leadership, E-Gaming leadership, and other managers to understand promotional and organizational goals.
Participate in developing promotional and marketing strategies.
Serve as the main point of contact between the organization and Arrow International.
Develop promotions, including deals, to encourage target-market engagement.
Plan and organize the effective deployment of promotions.
Work within budgetary constraints to provide efficient and effective promotions.
Ensure promotions comply with applicable legal restraints.
Maintain organization satisfaction by understanding and communicating issues and resolving them promptly.
Support new deployments as a point of contact alongside the sales team.
Assist in developing and implementing process improvement plans.
Identify risks and opportunities for additional deployments.
Manage timelines and schedules across multiple organizations.