Customer Success Manager - eGaming, Akron/Canton, OH

Arrow International•Akron/Canton, OH

2d•Onsite

About The Position

Arrow International is hiring an Account Manager to develop and implement promotion schedules that encourage customer retention and activity. The role works closely with Sales and E-Gaming Management to manage relationships with organization leaders in an assigned market. The Account Manager is the main point of contact between customer organizations and Arrow International, supporting promotional planning, customer satisfaction, and opportunities for additional deployments. This is a field-based role requiring daily travel throughout the assigned territory to visit and support customer accounts, build relationships, and identify sales opportunities. The employee must be willing to work outside normal business hours as needed, including some evenings and weekends, to accommodate customer schedules and business events.

Requirements

Highly organized and able to adapt quickly to changing priorities.
Strong business acumen, particularly in written communication and explaining important details to internal and external audiences.
Good organizational skills and a strong eye for detail.
Ambitious and eager to learn, with an interest in marketing, content, CRM operations, and communication.
Strong collaboration skills and the ability to manage multiple priorities.
Eagerness to drive continuous improvement and flexibility in addressing issues and opportunities.
A can-do attitude, enthusiasm, energy, and self-motivation to take action and achieve goals beyond what is required.
Willingness to travel daily throughout the assigned territory and to work some evenings and weekends as needed.

Nice To Haves

Understanding of the gaming industry and knowledge of gaming KPIs and targets.

Responsibilities

Liaise with organization leadership, E-Gaming leadership, and other managers to understand promotional and organizational goals.
Participate in developing promotional and marketing strategies.
Serve as the main point of contact between the organization and Arrow International.
Develop promotions, including deals, to encourage engagement in the target market.
Plan and coordinate the effective deployment of promotions.
Work within budgetary constraints to provide efficient and effective promotional offerings.
Ensure promotions comply with applicable legal restraints.
Maintain organization satisfaction by understanding and communicating issues and resolving them promptly.
Support new deployments as a point of contact alongside the sales team.
Assist in developing and implementing process improvement plans.
Identify risks and opportunities for additional deployments.
Manage timelines and schedules across multiple organizations.