Account Manager

JUNIPER LANDSCAPING•Riviera Beach, FL

6d•Onsite

About The Position

The Account Manager drives the operational and financial performance of an assigned portfolio of business while ensuring exceptional client service, operational excellence, and high quality standards. The role promotes safe working environments and leads and develops employees to support the company’s growth and long-term success. The Account Manager oversees daily maintenance schedules, field crew performance, and operational efficiency; conducts site inspections; and builds client relationships through regular engagement, site visits, and updates. The role manages account financials, including P&L, labor, materials, inventory, and equipment expenses, and develops processes to improve service delivery and performance. The Account Manager prepares and presents account reports, collaborates in regular meetings, and shares knowledge of landscape technologies and practices with clients. The position also leads recruiting, onboarding, training, employee performance, and retention efforts; assists with onboarding documentation; and promotes and supports safety policies, investigations, and corrective actions. The Account Manager must be able to perform tasks carried out by supervised team members and may perform other related duties as assigned.

Requirements

Five years of landscaping or service industry experience.
Two years of leadership or management experience is strongly preferred.
Green Industries Best Management Practices (GI-BMP) certification is required within the first 90 days in the position.
In-depth knowledge of equipment, tools, and machinery needed for agronomy operations.
Strong verbal and written communication skills, including the ability to share information effectively across teams and stakeholders.
Ability to manage, de-escalate, and resolve conflicts while maintaining open communication and strong relationships with clients and team members.
Proficiency with computers and technology, including working knowledge of Microsoft Office Suite, Adobe, and mobile devices.
Valid U.S. driver’s license or equivalent and ability to meet Motor Vehicle Record (MVR) verification requirements.

Nice To Haves

Three years of managing a multi-million-dollar portfolio of business is preferred.
Limited Urban Commercial Fertilizer Applicator (LF) Certification is preferred.

Responsibilities

Lead efforts in recruiting, hiring, and onboarding new employees.
Provide training and development opportunities to enhance team skills and performance.
Communicate performance expectations, give regular constructive feedback, and address contributions and areas for improvement.
Promote accountability, continuous growth, an inclusive work environment, employee recognition, and retention.
Assist Talent Acquisition with onboarding, including timely and accurate Form I-9 completion, training plans, and applicable documents for HR.
Oversee daily maintenance schedules, field crew performance, and operational efficiency to meet contractual obligations.
Conduct site inspections to assess work quality, contract compliance, and opportunities for improvement.
Build and maintain client relationships through engagement, site visits, and updates; understand client goals, address concerns, and support satisfaction.
Manage financial performance, including P&L oversight, labor, materials, inventory, and equipment expenses, and address variances to ensure profitability.
Develop and implement processes to improve service delivery, efficiency, and performance.
Prepare and present reports on account performance, site conditions, and client feedback, and propose or deliver enhancements or additional services.
Collaborate in regular meetings to align on goals, discuss performance, and identify opportunities for growth and improvement.
Stay informed about landscape technologies and practices and share relevant knowledge with clients.
Be able to perform tasks carried out by supervised team members.
Follow and promote safety policies, practices, and procedures.
Assist with safety investigations and implement corrective actions for hazards and incidents.
Perform other related duties as assigned.