Account Manager

K2J Marketing Partners LLC•Crestwood, MO

6d•Onsite

About The Position

K2J Marketing Partners is a boutique, full-service marketing firm that partners with casino clients nationwide to develop brand awareness through custom sourcing, fulfillment, retail brand offerings, promotional products, onsite event experiences, gift cards, and other offerings. The Account Manager is part of the Operations department and serves as a bridge between the company and its customers, supporting the sales team and the full sales cycle from order processing through delivery. The role focuses on creating a positive customer experience before, during, and after a sale by building and maintaining customer relationships, communicating order status, coordinating shipping logistics, and helping ensure marketing promotions are delivered successfully and on time. This is a full-time, 40-hour-per-week office position, Monday through Friday, with a salary. The Account Manager reports to the Vice President.

Requirements

At least 4 years of professional experience.
Strong communication, time management, and prioritization skills.
Trustworthiness, ethics, and integrity demonstrated at the highest level.
Deadline-oriented, with a strong sense of urgency.
Detail-oriented with a high level of accuracy.
Creative problem-solving ability and the ability to work under short deadlines.
Ability to work as a team player, contribute where needed, and persevere through challenges.
Ability to manage time efficiently, produce high-quality work, and consistently meet deadlines.
Ability to multitask in a fast-paced environment with regular interruptions.
Ability to identify and meet customers’ needs and requirements.
Outstanding written and oral communication skills.
Professional, friendly, and polite interactions with suppliers, brokers, and clients.
Proficiency with Microsoft Office Suite, including strong knowledge of data entry and office systems.

Nice To Haves

Experience in the Promotional Products or Special Markets industry.
Experience with logistics, supply chain, or transportation.
Bachelor’s degree.

Responsibilities

Communicate with and directly support Sales Representatives to coordinate successful, on-time delivery of marketing promotions.
Coordinate client samples and marketing materials as directed.
Communicate with customers by phone or email to build strong relationships and provide excellent customer service.
Analyze and submit new orders, and follow up on orders from production through delivery.
Review orders for changes in status and priorities, and respond appropriately to material, delivery, and lead-time requirements.
Coordinate order shipping logistics.
Liaise with customers and other departments to support freight movement by providing tracking information and shipment updates.
Resolve logistics issues and shipping delays with a sense of urgency.
Maintain prospect, customer, and supplier information in company systems as needed.
Complete miscellaneous tasks to support sales efforts and perform other duties as assigned.