Account Manager

Breckenridge Grand Vacations•Breckenridge, CO

7d•Onsite

About The Position

The Account Manager works on the Accounts Receivable Management team at Breckenridge Grand Vacations, onsite at Connect Breck in Breckenridge. The role supports positive financial interactions with Owners by auditing accounts, resolving mortgage and HOA inquiries, processing payments, and providing timely, professional service. The Account Manager maintains accurate interaction records, protects confidential information, follows company policies and applicable industry regulations, and works with teammates and other departments to resolve account issues. The position is full-time, non-exempt, and scheduled onsite Monday through Friday. Compensation is $24.25–$27.88 per hour, depending on experience. Applications are accepted until November 16, 2026.

Requirements

One-year certificate from a college or technical school in finance, accounting, business, or a related field; or at least one year of accounts receivable or finance experience/training; or an equivalent combination of education and experience.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to navigate databases and perform online research.
Strong verbal and written communication skills.
Basic math skills, including calculating interest, percentages, and balances.
Ability to handle high call volumes and multitask in a fast-paced environment.

Nice To Haves

Associate degree, technical certification, or coursework in finance, accounting, or business.
Two or more years of experience in mortgage servicing, accounts receivable, or HOA management.
Familiarity with timeshare, real estate, or financial services industries.
Experience with accounting software such as QuickBooks, Yardi, or similar accounts receivable systems.
Advanced Excel skills, including formulas and pivot tables.
Bilingual abilities in English and Spanish.
Proven track record of resolving complex billing disputes.
Knowledge of bankruptcy or deed processing, or legal compliance in accounts receivable.

Responsibilities

Audit and verify new accounts in the Accounts Receivable vendor database for accuracy.
Monitor mortgage accounts more than 30 days past due and ensure timely resolution.
Process incoming payments and assist with Deed of Trust releases.
Serve as the primary contact for Owner inquiries about mortgages, HOA accounts, and loan details, including balances, payoffs, and fees.
Respond promptly and professionally to emails, calls, and letters while maintaining confidentiality.
Provide clear, accurate information and escalate unresolved issues as needed.
Maintain detailed and accurate notes in tracking software for Owner interactions.
Assist with HOA deed recoveries, bankruptcies, and resale or trade-in processes.
Comply with company policies, industry regulations, and data security standards.
Collaborate with team members to resolve complex accounting issues.
Cross-train in other Accounts Receivable functions and provide backup support when needed.
Assist with special projects, reporting, and process improvements.
Process overpayment refunds and update account records.
Support Sales and Customer Service teams with Owner-related resolutions.
Attend training sessions and meetings to stay current on company policies and industry trends.

Benefits

Health, vision, and dental insurance plans.
Company-paid life insurance coverage.
Voluntary life and accidental death/dismemberment insurance.
HSA and FSA-Dependent Care Accounts.
Retirement plan.
Paid time off (PTO) and sick leave.
Paid Volunteer Time Off opportunities to give back to Summit County.
Bereavement leave.
Biannual bonuses.
Tuition Reimbursement Program.
Employee wellness programs supporting physical and mental health.
Ski and recreation center pass loan programs.
Lodging and gear discounts.
Sporting and concert event tickets.
Pet insurance partner discounts.
Occasional-use transferable passes to six premier resorts through the owners’ program.