Account Manager

Thredd

About The Position

Thredd is seeking an experienced Account Manager with a strong background in payments to manage and grow a portfolio of clients across the US. The role focuses on building trusted relationships with client stakeholders and senior decision makers, understanding client objectives, and developing long-term, commercially successful partnerships. The Account Manager will drive revenue growth and client retention, represent client needs internally, and collaborate across teams to deliver effective solutions and resolve complex challenges. The role also requires using payments industry knowledge and market insights to anticipate client needs and identify risks and growth opportunities. Thredd's working model varies according to the role and team requirements, with flexibility intended to support collaboration and performance.

Requirements

Proven experience in account management within payments or fintech, with a strong understanding of payment processing.
Excellent written and verbal communication skills.
A track record of building and maintaining client relationships.
Experience driving revenue growth, identifying cross-selling and upselling opportunities, and managing contract negotiations.
A client-first mindset and ability to manage complex or sensitive relationships while driving long-term satisfaction and retention.
Strong analytical and problem-solving skills.
Confidence managing challenging conversations, resolving conflicts diplomatically, and influencing stakeholders to achieve positive outcomes.
A collaborative, proactive approach and ability to work cross-functionally and influence teams in a fast-paced, evolving environment.
A commercially driven and adaptable mindset, combining strategic thinking, attention to detail, and professionalism under pressure.

Nice To Haves

Issuer processing experience.

Responsibilities

Own and grow a portfolio of clients across the US, building trusted relationships with key stakeholders and senior decision makers.
Develop account plans to understand client objectives, identify growth opportunities, and strengthen long-term partnerships.
Drive commercial growth through cross-selling, upselling, and expanding existing client relationships.
Lead regular client business reviews, analyze performance metrics and trends, and identify opportunities to deliver value.
Manage contract renewals, pricing discussions, and commercial negotiations to maximize revenue and client retention.
Collaborate with Product, Technology, Operations, and Implementations teams to deliver effective solutions and resolve complex client challenges.
Represent the voice of the client internally, advocating for client needs and influencing product development and roadmap priorities.
Use payments industry knowledge and market insights to anticipate client needs, identify risks, and recommend growth opportunities.
Monitor transaction volumes, account performance, and market trends to identify risks, growth opportunities, and areas for improvement.
Proactively manage client expectations, resolve sensitive issues, and ensure a consistently high standard of client service.
Develop a deep understanding of clients’ business models and the payments landscape to anticipate needs, deliver exceptional client experiences, and build long-term partnerships.