Account Manager

Republic Services•King Of Prussia, PA

About The Position

The Account Manager proactively maintains and retains existing customers for permanent commercial and industrial waste services in an assigned territory. The role also grows sales within the existing customer base by offering Republic Services’ full suite of products. The Account Manager builds long-term customer relationships, supports customer retention and pricing initiatives, and works with internal teams to resolve service issues.

Requirements

Minimum of 1 year of relevant sales experience.
Valid driver’s license.

Nice To Haves

Waste or transportation industry experience.

Responsibilities

Maintain and retain existing customers by building effective long-term relationships and customer loyalty.
Maintain thorough knowledge of the Company’s services, lines of business, and pricing structures, and offer additional services to assigned customers as appropriate.
Perform contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
Respond to cancellation requests in accordance with the established escalation policy.
Proactively communicate with customers or respond to them in support of company pricing initiatives.
Use Salesforce daily to schedule and document activities, including calls, meetings, and proposals.
Capture customer emails and minimize rate restrictions and customer credits.
Increase customer penetration by selling the full suite of Republic Services products.
Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress toward goals, and the status of key customer relationships.
Partner with the operations team as needed to address customer service issues.
Build relationships and increase Company visibility by participating in Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
Perform other job-related duties as assigned or apparent.