Account Manager

Katalyst Data Management • Houston, TX

13h • $60,000 - $70,000 • Onsite

About The Position

Katalyst Data Management (KDM) provides subsurface data management solutions for the oil and gas industry, including data capture and verification, storage and organization, and online marketing data. Its web-based iGlass platform provides data accessibility, security, and disaster recovery.

The Account Manager is the main point of contact for clients and coordinates client expectations and deliverables with the operations team. The role oversees client jobs and projects, quality control, reporting, and billing, and supports the Business Development team with contracts and proposals for data management services. The position is full-time in Houston, Texas, and includes travel as required for client meetings and company functions. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional responses to urgent client needs or business-critical situations outside regular hours. The role has no supervisory responsibilities.

Requirements

• Post-secondary education, or an equivalent combination of education and relevant work experience.
• At least two years of experience working in the E&P industry.
• Knowledge of E&P data management processes, requirements, and industry best practices.
• At least one year of experience in a client-facing role or related experience.
• Ability to make well-informed decisions based on thorough analysis and available information.
• Effective communication and collaboration across teams, with a willingness to share and receive information.
• Accuracy, completeness, ownership of work, and follow-through on deliverables.
• Proactive issue resolution and personal responsibility for performance and commitments.
• Clear and professional oral and written communication skills.
• Advanced knowledge of Microsoft Word and Excel, including using these tools for complex tasks.

Responsibilities

• Communicate with clients by providing project updates, delivering demonstrations and training, responding to requests, and scheduling or attending meetings.
• Manage and monitor the day-to-day workload for assigned clients to ensure obligations and deliverables are met.
• Maintain client contracts and profiles, and work with internal teams to ensure Service Level Agreements are understood and followed.
• Develop project plans and Statements of Work, collaborate with Business Development on proposals and commercial quotes for large-scale projects, and coordinate internal resource scheduling with department leads.
• Prepare monthly internal and external reports on account status, project progress, and contract or price-list expirations.
• Coordinate and quality-check client billing, ensure pricing aligns with contracts, and ensure invoices are completed accurately by month-end.
• Provide data-related support, including occasional data loading, quality control, resolving data issues, and updating client metadata.
• Identify upselling and cross-selling opportunities in assigned accounts and collaborate with Business Development to close deals.
• Respond to urgent client needs or business-critical situations outside regular working hours when required.
• Travel as required for client meetings and company functions.

Benefits

• Eligible to participate in regional benefits offered to Katalyst employees.
• Mileage reimbursement for business travel in accordance with company policy and applicable jurisdictional requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree