Account Manager

Mod Op • Philadelphia, PA

6d

About The Position

The Account Manager is the key internal contact for tactical account management, responsible for managing multiple client projects and day-to-day communication. The role focuses on cultivating client relationships, responding promptly to inquiries, managing project details, and identifying practical ways to improve the work and client experience.

The Account Manager oversees assigned workstreams and coordinates with clients and internal teams to keep projects moving, meet client objectives, and deliver work within scope. The role also supports the account lead with marketing communications briefs, tactical recommendations, client presentations, and optimization recommendations.

Requirements

• Typically 2–4 years of related work experience; the stated range is a guide, not a minimum.
• Bachelor’s degree or equivalent relevant experience.
• Strong organizational skills, resourcefulness, professionalism, dependability, and communication skills.
• Ability to manage multiple projects and use judgment about when to solve, adapt, or escalate.

Responsibilities

• Manage assigned client projects and day-to-day communication; understand day-to-day operations, communicate clearly with internal and external team members, and build working knowledge of marketing communications and assigned clients’ businesses.
• Own two to three concurrent workstreams, conduct periodic check-ins, keep work moving, and identify what is needed to meet client objectives.
• Obtain necessary information from clients and internal team members to provide clear project direction.
• Assist the account lead with developing marketing communications briefs and tactical recommendations.
• Anticipate and solve routine problems, and bring proposed solutions forward.
• Move work efficiently through the agency and coordinate with internal teams to keep projects on track.
• Prioritize work, handle multiple tasks effectively, and work well under pressure.
• Open and track projects in agency systems; issue follow-ups, time reports, and status reports in a timely fashion.
• Support project information gathering, organizing, budgeting, scheduling, monitoring, trafficking, reporting, and delivery within assigned scope.
• Prepare client presentations, present results, attend meetings as required, contribute observations on performance and improvement opportunities, and assist the account lead with optimization recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level