Account Manager

UnitedHealth Group•San Antonio, TX

8d•$29 - $52•Hybrid

About The Position

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. As a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, the role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business. The Account Manager works with pharmacy, billing, operations, and business development teams to support onboarding, retention, service continuity, and growth. The position includes quarterly outreach through site visits and remote follow-up, vaccination support, invoice and past-due account follow-up, and delivering responsive, relationship-centered client service. Travel throughout Texas and Oklahoma is required. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees residing in Texas may telecommute, subject to UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 2 years of experience supporting pharmacy or healthcare operations.
At least 2 years of experience in pharmacy or healthcare account management or a client-facing support role.
At least 6 months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs.
Reliable transportation and a valid U.S. driver’s license, with the ability to travel regularly to customer sites up to 75% of the time while managing a structured field schedule.
Strong history of working with multiple stakeholders in a fast-paced healthcare environment, including multitasking, problem-solving, and prioritizing.
Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up.
Ability to adhere to UnitedHealth Group’s Telecommuter Policy if telecommuting.

Nice To Haves

Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts.
Licensed Pharmacy Technician.
Experience with invoice support, billing follow-up, account onboarding, or related operational coordination.
Experience coordinating healthcare-related events.
Intermediate proficiency with MS Office.

Responsibilities

Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth.
Build relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through.
Maintain quarterly outreach through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences.
Act as an escalation point for service, operational, and billing concerns, coordinating timely, practical resolutions between facilities and pharmacies.
Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and relationship management.
Partner with business development representatives and pharmacy teams to support onboarding and integration of new accounts, with the goal of future account ownership.
Identify account risks, service gaps, and relationship concerns early and help address them.
Maintain an organized territory coverage plan, including site visits, travel scheduling, and follow-up across assigned markets.
Monitor account activity, service issues, billing needs, and follow-up requirements to ensure timely support.
Use account information, statements, and site-level details to guide outreach and problem-solving with internal teams.
Coordinate with pharmacy operations, billing, business development, and client partners to align on account needs and next steps.
Assist business development representatives with onboarding coordination and implementation tasks for new accounts.
Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and escalations.
Educate account partners about available services, pharmacy processes, billing follow-up, and operational expectations.
Coordinate client-facing activities such as site visits, outreach, and immunization events.
Share field observations with internal teams and recommend practical solutions based on account needs, service trends, and operational realities.
Support invoice, statement, hard-hold, and past-due follow-up activities assigned.
Support site needs, flu clinic activities, and account-related operational tasks in partnership with internal teams.