Account Manager

Spot Inc.•Chicago, IL

7d•Onsite

About The Position

Account Managers use Spot’s services and freight solutions to identify potential customers, nurture relationships, and build lasting partnerships. They prospect, communicate, quote, develop, operate, and maintain customer accounts. The role is onsite five days a week in Chicago, Illinois, and is a non-exempt position eligible for overtime. Base pay is $56,000, with potential commission within the first year. The stated start date is early 2027.

Requirements

Bachelor’s degree.
Two years of sales and customer service experience.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, aggressiveness, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, multitasking ability, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

Knowledge of the logistics industry.

Responsibilities

Understand prospective clients’ shipping requirements and manage a consistent sales pipeline through cold calls and ongoing communication.
Design and execute a tailored strategy for each customer account to create continuous, profitable growth while honoring the commitment to never give back freight.
Advise customers on service offerings, market trends, and industry standards; provide quotes that account for relevant variables; and develop strategies and solutions for clients’ challenges.
Maintain operational efficiency for customer freight through load building, scheduling, issue escalation, and capacity securement.
Work with Carrier Sales to secure viable freight options, contact carriers for additional options, and track freight when necessary.
Achieve and exceed monthly sales margin and revenue expectations while meeting customer service levels and KPIs.
Communicate proactively with customers, fulfill commitments, exceed service expectations, and investigate and facilitate resolution of shipment and delivery problems.