Account Manager - Supplemental Benefits-2

CVS Health • Boston, MA

11d • $72,360 - $159,120

About The Position

The Account Manager for Supplemental Benefits manages client relationships and supports client and program needs. The role includes regular client meetings to review business status, open issues, and opportunities, including monthly and quarterly business reviews. The Account Manager serves as the internal voice of the client, advocating for enhancements and program needs that improve the client experience.

The position works cross-functionally with IT, Inventory, Development/Implementation, Finance, and Operations; reviews and operationalizes contracts for new and existing clients; and builds knowledge of product offerings to answer questions, provide guidance, and resolve issues. It also requires navigating an evolving, entrepreneurial environment while balancing communication, stakeholder management, and timelines. The Account Manager analyzes and interprets data from multiple sources to provide insights, respond to ad hoc reporting requests, and develop expertise in reporting platforms and datasets. Limited travel of 10–15% is required.

Requirements

• 3–5 years of experience working on cross-functional teams or in a client-facing, relationship-centric role.
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
• Ability to influence cross-functional teams without direct authority.
• Strong communication skills, including the ability to synthesize and present insights.
• Ability to travel on a limited basis (10–15%).
• Bachelor’s degree or equivalent experience.

Nice To Haves

• 3–5 years of experience in account management, consulting, project management, corporate healthcare, or provider/payer functions, with demonstrated experience managing operational processes, client deliverables, and cross-functional initiatives.
• Ability to independently manage client relationships and serve as a trusted advisor and primary point of contact for assigned accounts.

Responsibilities

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
• Represent the client internally and champion enhancements and program needs that improve the experience.
• Work cross-functionally with IT, Inventory, Development/Implementation, Finance, and Operations to support client and program needs.
• Review and operationalize plan and program contracts for new and existing clients.
• Develop and maintain knowledge of product offerings to answer client questions, provide guidance, and support issue resolution.
• Balance communication, stakeholder management, and timelines in a dynamic, evolving environment.
• Analyze and interpret data from multiple sources to deliver insights, support ad hoc reporting requests, and develop expertise in new reporting platforms and datasets.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level