Account Manager - Supplemental Benefits-2

CVS Health•Boston, MA

About The Position

The Manager on CVS Health’s Client Success team manages relationships with key clients in Supplemental Benefits and Directed Spend, ensuring business needs are met and programs run effectively. The role helps shape strategic account opportunities and identify areas for growth. Client Success supports health plan partners through strategic account management, plan and expense reporting, and in-store experience initiatives. The team leads relationships with health plans that offer and manage supplemental benefits for members to spend on qualified purchases. The role requires strong project management, strategic analysis, client engagement, data analytics, and stakeholder management skills. The position operates in a dynamic, fast-paced, evolving environment and involves cross-functional collaboration and limited travel. This full-time position is eligible for a comprehensive benefits package and a CVS Health bonus, commission, or short-term incentive program.

Requirements

3–5 years of experience working on cross-functional teams or in a client-facing, relationship-centric role.
Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
Ability to influence cross-functional teams without direct authority.
Strong communication skills, including the ability to synthesize and present insights.
Ability to travel on a limited basis (10–15%).
Bachelor’s degree or equivalent experience.

Nice To Haves

3–5 years of experience in account management, consulting, project management, corporate healthcare, or provider/payer functions.
Demonstrated experience managing operational processes, client deliverables, and cross-functional initiatives.
Ability to independently manage client relationships and serve as a trusted advisor and primary point of contact for assigned accounts.

Responsibilities

Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
Serve as the internal voice of the client by championing enhancements and program needs that improve the experience.
Work cross-functionally with IT, Inventory, Development/Implementation, Finance, and Operations to support client and program needs.
Review and operationalize plan and program contracts for new and existing clients.
Develop and maintain a strong understanding of product offerings to answer client questions, provide guidance, and support issue resolution.
Balance communication, stakeholder management, and timelines while working in an evolving environment.
Analyze and interpret data from multiple sources to deliver insights, support ad hoc reporting requests, and develop expertise in new reporting platforms and datasets.
Manage client relationships and support strategic account opportunities and growth.