Account Manager, Core Business

Cobalt Benefits Group•Exeter, NH

About The Position

The Account Manager at Cobalt Benefits Group supports and develops lasting relationships with client groups using self-funded medical, dental, and ancillary benefits. The role serves as a key liaison between clients and internal departments, applying independent judgment to support high-quality service delivery and client satisfaction. The Account Manager reports to the Director of Client Services and works cohesively with the Executive Manager. Cobalt Benefits Group is a third-party administrator specializing in self-funded benefit plans. Its mission is to optimize member health and experience through cost-effective, tailored benefit programs delivered with a data-driven, service-oriented approach.

Requirements

Associate degree or two years of equivalent related experience in business.
One to three years of experience in the health benefits or insurance space.
Exceptional interpersonal and written communication skills.
Ability to work independently and across team settings.
Intermediate-level knowledge of Microsoft Office.

Nice To Haves

Third-party administrator (TPA) knowledge.

Responsibilities

Manage all aspects of client onboarding and implementation as an internal client liaison, communicating diligently throughout the process.
Build and maintain trusting relationships with existing clients by answering inquiries and setting, managing, and exceeding expectations.
Use discretion and independent judgment to manage projects related to implementing new client groups.
Provide service and recommendations related to CBG products.
Escalate client concerns and use internal resources and systems for grievances and appeals.
Contribute to team service-delivery performance and report progress daily.
Collaborate across departments to help develop and design client presentations.
Prioritize daily tasks.

Benefits

Medical, dental, and vision insurance for eligible full-time employees after a waiting period.
Twice-annual employer HSA contributions covering 50% of the HDHP plan's annual deductible.
Company-provided basic life and AD&D insurance.
Company-paid short-term and long-term disability.
Flexible Spending Accounts.
401(k) retirement plan with up to a 6% employer match, fully vested after three years.
10+ paid holidays.
Fully paid half-day Summer Fridays.
Paid vacation and sick time.
Annual paid volunteer day.
Annual tuition reimbursement.
Annual health and wellness reimbursement.
Company events.