Account Manager

PastryStar • Laurel, MD

7d • $90,000 - $125,000 • Onsite

About The Position

PastryStar is seeking an energetic, enthusiastic, and charismatic Account Manager to manage and grow current accounts while identifying and developing new customers. The role builds strong relationships within an assigned sector, ensures products meet customers’ needs, introduces new products, and recommends concepts and applications that support customers’ businesses.

The Account Manager manages the new-business sales process from identifying target customers and decision makers through qualifying leads, coordinating samples, meetings, and demonstrations, and closing sales. The role also maintains accurate sales records and works with internal teams to support customer onboarding and ongoing account needs.

Requirements

• Experience in bakery, pastry, and ingredient sales.
• Knowledge of CRM systems, particularly Salesforce, HubSpot, or Dynamics 365, and proficiency with Excel.
• Ability to build relationships with current and prospective customers.
• Strong mental math skills for quick sales-related calculations.
• Fluency in English and the ability to communicate clearly in customer conversations, meetings, and demonstrations.
• Excellent written communication skills, including writing targeted outreach emails and professional customer follow-ups.
• Bachelor’s degree in Business, Marketing, Communications, or a related field; equivalent related experience may be considered.

Nice To Haves

• 5–7 years of sales or account management experience, ideally in food manufacturing, bakery, pastry, foodservice, B2B sales, consumer packaged goods, or a related industry.
• Experience prospecting, qualifying leads, preparing quotes, presenting products, and managing customer follow-up.
• Experience working with distributors, customer service teams, product teams, or cross-functional departments.
• Experience using CRM systems, tracking sales opportunities, and preparing sales activity reports, such as with Salesforce, HubSpot, or Dynamics 365.
• Experience with bakery ingredients, food applications, product samples, or customer demonstrations.

Responsibilities

• Manage and grow current accounts within an assigned sector by building relationships and identifying opportunities to expand business.
• Check in with customers to ensure products work well for their applications and coordinate with internal teams to address questions or concerns.
• Inform current customers about new products and recommend relevant concepts, applications, and ingredient solutions.
• Create and maintain a list of target customers and identify key decision makers.
• Write targeted outreach emails to initiate contact with leads and communicate product benefits.
• Conduct follow-up phone conversations to understand customer needs, applications, purchasing requirements, and potential product fit.
• Coordinate and send product samples, arrange customer meetings and demonstrations, and follow up on feedback and next steps.
• Prepare and follow up on quotes, respond to customer questions, and close sales to convert qualified leads into new customers.
• Maintain accurate account, contact, opportunity, and follow-up records in Dynamics 365 and organize sales information in Excel.
• Coordinate with internal teams to support customer onboarding and ongoing account needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level