Account Manager

Percepto • Austin, TX

7d

About The Position

Percepto is hiring an Account Manager to own the day-to-day relationships, retention, and quarterly and semiannual business review cadence for a book of smaller customer accounts, while supporting each account’s Account Executive on expansion. The role is part of Percepto’s effort to build its presence in the United States and tell the story of its Physical AI platform to the US market. The position has high ownership and visibility and works directly with the CMO and executive team.

Success is measured by keeping accounts flat or growing, completing QBRs and EBRs, and contributing to the company’s new-ARR goal through an MBO-based plan with no commission.

Requirements

• At least 3 years of experience in account management or customer success for B2B technology.
• Strong organizational skills and ability to manage recurring meeting cadences across several accounts.
• Clear communication skills with operations and site-level customer teams.

Nice To Haves

• Experience in energy, utilities, or industrial markets.

Responsibilities

• Keep every account in the book flat or growing in ARR throughout the year.
• Schedule and complete a QBR each quarter and an EBR twice a year for every account.
• Serve as the customer's first point of contact and coordinate Support and Operations to meet SLAs.
• Identify expansion signals, such as new sites, use cases, drones, or AIM, and involve the account's Account Executive.
• Keep account plans, health scores, and activity current in HubSpot.
• Take on new smaller customers after they complete the Account Executive's first 90 days with them.

Benefits

• Medical, dental, and vision coverage with a company premium allowance.
• Health Reimbursement and Savings Accounts.
• 401(k) plan.
• Paid time off.
• Supportive team environment.
• Career growth and opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed