Account Manager (Alabama Area)

Star Sanitation•Hartford, AL

150d•$75,000 - $85,000

About The Position

The Account Manager oversees sales and customer service within a defined territory, using independent judgment to support customer satisfaction and company profitability. The role includes timely and accurate delivery of services, processing rental orders, managing quotes and price negotiations, and resolving customer issues, escalating them to the Branch Manager and then the Sales Manager when appropriate. The Account Manager uses company ERP and CRM systems to document and follow up on sales activity, develop a pipeline of opportunities, manage the territory, and support sales performance. The position involves prospecting and qualifying accounts, monitoring market and competitor conditions, selling equipment, parts, and services as complete solutions, and building long-term customer relationships. The role also involves preparing sales plans and presentations, monitoring order fulfillment, coordinating cross-selling, responding to rental equipment breakdowns, conducting field demonstrations, operating machinery at customer sites, evaluating used equipment for trade-ins, following up after sales, and assisting with accounts receivable collection efforts. Candidates must currently reside within a 50-mile radius of Dothan, Alabama. The position requires occasional travel near regularly assigned work locations.

Requirements

At least 5 years of experience in a similar work environment.
Proven track record of effective decision-making and excellent people management skills.
Solid understanding of local market conditions.
Strong communication and interpersonal skills.
Computer literacy in Microsoft Office Suite.
Must currently reside within a 50-mile radius of Dothan, Alabama.
Ability to travel occasionally within close proximity of regularly assigned work locations.

Nice To Haves

Knowledge of resale values of particular machinery.

Responsibilities

Document, track, record, and follow up on sales activity using the company’s ERP and CRM systems.
Develop a pipeline of sales opportunities, including proposals, sales volume, territory management, and customer satisfaction.
Prospect and qualify new accounts from existing, dormant, lost, and competitor accounts.
Monitor market conditions, new product development, competitors, and manufacturers’ programs and resources.
Sell whole-goods, parts, and services as a complete customer solution and build long-term territory relationships.
Process customer orders and quotes, and resolve negotiations and customer issues.
Prepare sales plans and strategies.
Develop and deliver presentations of company products and services to current and prospective customers.
Monitor and expedite order fulfillment to ensure timely delivery and customer satisfaction.
Collaborate with representatives from other divisions and departments to promote cross-selling.
Coordinate or conduct field demonstrations and operate machinery at customer work sites.
Arrange for rental equipment to be replaced quickly when it breaks down or encounters another problem.
Maintain knowledge of used equipment values and evaluate equipment for trade-in purposes.
Follow up on each sale to ensure customer satisfaction.
Monitor customer accounts receivable balances and assist with collection efforts.
Escalate customer issues to the Branch Manager and then the Sales Manager when appropriate.
Travel occasionally within close proximity of regularly assigned work locations.