Universal Banker - Northern Alabama Area

Truist Bank • Hoover, AL

2d

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular emphasis on outbound calling and Integrated Relationship Management (IRM).

The Universal Banker creates a consistent client experience through courteous interactions, completes standardized and more complex transactions (with assistance as needed), and educates clients about digital and self-service banking solutions. The role supports client outreach and sales activities, including identifying needs and opportunities and fulfilling them or referring clients to appropriate branch team members or specialists. It also supports new account openings and problem resolution as a secondary contact, follows operational and risk-management controls, and participates in training and established retail community bank routines.

This position requires a high school diploma or equivalent, at least two years of teller, cash-handling, or client-service experience, and six months of client relationship-building or sales experience. The role may require weekend or extended hours, occasional travel and overnight stays, and travel or temporary locale changes to meet staffing needs.

Requirements

• High school diploma or equivalent education.
• Two years of teller, cash-handling, or client-service experience.
• Six months of client relationship-building or sales experience.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Ability to master the PC keyboard and software skills needed for branch automation.
• Ability to multitask under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office software.
• Ability to travel for temporary staffing needs, including temporary assignment or locale changes, as required.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

• One year of client relationship-building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Complete client transactions promptly and efficiently while maintaining accurate records and properly handling assigned monies.
• Engage clients in courteous conversations, provide a distinctive and consistent service experience, conduct standardized and complex transactions, and identify client needs.
• Educate clients about digital and self-service solutions, including ATMs, online banking, and mobile banking.
• Support the team sales process through outbound client calls, checking for client offers, identifying needs or opportunities, and fulfilling needs or referring clients to appropriate team members or specialists.
• Apply Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions for their needs.
• Participate in established Truist Retail Community Bank Leadership Routines.
• Advance individual and product knowledge by attending sales, service, and product-knowledge meetings, training classes, and web-based learning.
• Follow internal controls, operational procedures, and risk-management policies; stay informed about policy and procedure changes to ensure compliance.
• Serve as a secondary contact for new account openings and problem resolution, and offer applicable products and services to clients and prospects.
• Handle a proportionate volume of work based on branch demands.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Depending on the position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED