Account Manager: Digital Marketing Strategy | Denver, CO

Inflow•Denver, CO

21h•Remote

About The Position

Inflow is a boutique digital marketing agency specializing in SEO, AEO (Answer Engine Optimization), Paid Media, Conversion Rate Optimization, Analytics, and AI-driven search strategy. We partner primarily with eCommerce and B2B brands to drive measurable business outcomes through senior-level expertise, technical rigor, and transparent client communication. The Account Manager is the primary relationship owner and program manager for a portfolio of digital marketing clients across SEO, AEO, Paid Media, CRO, and Analytics engagements. The Account Manager will ensure clients have clear direction, structured programs, and a strong partnership experience. This role is focused on client leadership, program coordination, and business alignment. Success in this role means: Clients feel confident in Inflow as a strategic partner, Work is clearly prioritized and aligned to business goals, Internal teams operate efficiently with clear direction, Projects stay on track across multiple marketing disciplines, Risks, scope changes, and growth opportunities are identified early, Clients renew, expand, and advocate for Inflow. The Account Manager ensures the right work happens at the right time by coordinating internal specialists and maintaining strong, trust-based client relationships.

Requirements

Must-Have Experience working in an agency environment
3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environment
Strong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general level
Proven ability to manage multiple client relationships simultaneously
Strong project management and organizational skills
Experience coordinating cross-functional teams
Ability to translate business goals into structured plans
Excellent written and verbal communication skills
Ability to simplify complex topics for non-technical stakeholders
Strong attention to detail and follow-through
Familiarity with SEO or Paid Media concepts
Experience supporting eCommerce or B2B clients
Experience preparing client presentations or executive summaries

Responsibilities

Serve as primary point of contact for assigned clients
Build strong, trust-based relationships with client stakeholders
Lead structured client meetings with clear agendas, outcomes, and next steps
Ensure clients understand how work aligns to their business goals
Maintain high client satisfaction and retention
Represent the client perspective internally
Provide proactive communication and guidance
Manage expectations around timelines, scope, and deliverables
Translate strategic recommendations into clear execution plans
Coordinate work across SEO, CRO, Paid Media, Analytics, and Content teams
Maintain organized project environments (ClickUp, Jira, or similar)
Ensure work progresses according to agreed priorities and timelines
Track deliverables, dependencies, and risks across multiple initiatives
Ensure teams have the context needed to execute effectively
Maintain visibility into resourcing needs and constraints
Support sprint planning and prioritization processes
Facilitate client goal-setting and KPI alignment discussions
Ensure marketing initiatives ladder up to business objectives
Partner with channel SMEs to translate strategy into actionable roadmaps
Help prepare Quarterly Business Reviews (QBRs) and executive presentations
Ensure reporting connects performance to client goals
Identify gaps between client goals and current scope
Ensure client communications are clear, proactive, and organized
Translate complex digital marketing work into client-friendly narratives
Ensure reporting is: Delivered on time, Accurate and contextualized, Connected to business outcomes
Document key decisions, action items, and priorities
Provide clear recaps and follow-ups after meetings
Identify opportunities to expand impact across channels
Surface upsell opportunities in collaboration with SMEs and Business Development
Help scope change orders and expanded programs
Maintain awareness of account health, risks, and satisfaction signals
Support long-term client growth and retention goals