Account Manager

Fortive • Austin, TX

6d

About The Position

The Account Manager manages a high-volume portfolio of customers across North America, driving renewals, upsell, and cross-sell opportunities while maintaining strong customer engagement and retention. This role is suited to a proactive, customer-focused professional who thrives in a fast-paced environment and can execute scalable motions that deliver measurable customer value.

The Account Manager manages recurring-revenue accounts, builds relationships with decision-makers, monitors account health, and works with internal teams to support customer adoption, retention, and growth. The role also maintains accurate forecasts and CRM records, applies data-driven insights to prioritize outreach, and contributes to improving inside-sales scalability.

Requirements

• At least 3 years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.
• Proven success managing high-volume, lower-ARR portfolios with recurring revenue models.
• Track record of meeting or exceeding revenue and retention goals.
• Strong communication and relationship-building skills.
• Experience using Salesforce or similar CRM platforms.

Nice To Haves

• Background in asset management, facilities, operations, or real estate-focused software.
• Familiarity with inside sales motions and scalable account management practices.

Responsibilities

• Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health.
• Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction.
• Conduct regular outreach to identify growth opportunities and mitigate churn risk.
• Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts.
• Maintain accurate forecasting and pipeline management in CRM systems.
• Partner with Customer Success to ensure seamless onboarding and ongoing product utilization.
• Follow sales process discipline, CRM hygiene, and account governance best practices.
• Use data and insights to prioritize outreach and improve efficiency.
• Participate in continuous improvement initiatives to enhance inside sales scalability.
• Work with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives.
• Represent the voice of customers internally to inform product enhancements and service offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed