Account Manager

AXIS (AXIS Capital) • Short Hills, NJ

8d • $50,000 - $75,000

About The Position

The Account Manager delivers high-quality, efficient service to internal and external clients and serves as a key partner to underwriting teams and placing brokers. Working closely with the Senior Account Manager and underwriting teams, this role helps maintain service excellence, manage the book of business, and support retention, profitability, and growth goals. The position uses Property and Casualty commercial insurance expertise to build relationships with underwriters and brokers and support new-account marketing and renewal retention.

Responsibilities include advanced administration for new and renewal business, including policy binding, issuance, and endorsements; reviewing policy documents for accuracy and compliance; maintaining policy and underwriting data and account files; and using diary systems to track information and deadlines. The Account Manager also serves as a point of contact for brokers and clients, responds to inquiries, communicates updates, and provides guidance and mentorship to junior team members. The role also identifies opportunities to improve service-delivery and underwriting processes.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in the commercial insurance industry as an Account Manager or equivalent insurance experience.
• Solid understanding of Property and Casualty insurance coverage.
• Strong written and verbal communication skills, including the ability to interact independently with internal and external business partners such as brokers.
• Experience with Microsoft Office Suite, including Word, Excel, and Outlook, or similar software.
• Ability to learn new computer and software programs.
• Strong customer service skills and a professional attitude.
• Strong organization and time-management skills; ability to prioritize and multitask, work independently with limited supervision, and attend carefully to detail and accuracy.
• Strong math skills.
• Ability to collaborate effectively as a team member.

Nice To Haves

• Undergraduate degree in business, finance, or a related field.
• Completion of professional development coursework in the insurance industry.

Responsibilities

• Perform advanced administrative tasks for new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents, underlying policies, and underwriting records for accuracy and compliance with company guidelines and regulatory standards; endorse changes as needed.
• Serve as a key point of contact for brokers and clients by addressing inquiries, providing updates, and delivering customer service.
• Build and maintain relationships with broker contacts, decision-makers, underwriters, and other business partners through regular communication and engagement.
• Maintain accurate policy and underwriting data, account files, and documentation, ensuring timely input and retrieval.
• Use diary systems to manage information flow, deadlines, and follow-up on required information.
• Identify opportunities to improve process efficiency and service delivery within underwriting operations.
• Provide guidance and mentorship to junior team members.
• Support new-account marketing, renewal retention, and management of the book of business in collaboration with Senior Account Managers and underwriting teams.

Benefits

• Competitive target incentive compensation based on overall corporate and individual performance.
• Medical plans for employees and their families.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.
• Other benefits as part of a comprehensive and competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED