Account Manager

Hub Group•Saint Louis, MO

About The Position

The Account Manager is the primary operations owner for a large strategic account and a key member of the account team. The role involves regular interaction with customer operations representatives, delivering existing services to meet customer expectations, and developing and implementing continuous-improvement initiatives. The Account Manager identifies opportunities with the Continuous Improvement team, sets priorities, and drives account-development actions. They oversee customer start-ups, additions, and change-program projects, including scope, budget, timing, and resource planning, and ensure appropriate project-management methods and reporting are used and lessons learned are recorded. The role also works with Sales and Continuous Improvement on new products and services, software enhancements, national contracts, and business strategies. The Account Manager develops strategic plans and operational goals, selects resources, and provides leadership and guidance to staff. The position requires travel and proficiency with Microsoft Office tools, databases, and Salesforce.com.

Requirements

3–5 years of work experience in third-party logistics, in operations and/or a customer-facing role.
Solid understanding of transportation and logistics principles, economics, and supply-chain network behavior.
Keen interest in a team-oriented approach to managing customers.
Sales, inside-sales, and/or related experience.
At least five years of experience in a leadership or management role.
Outstanding leadership abilities, including problem solving, interpersonal communication, goal orientation, teaching and coaching, self-discipline, and systemic thinking.
Excellent presentation, interpersonal, verbal, and written communication skills.
Excellent planning, organizational, and time-management skills.
Customer-service and interaction skills and experience.
Computer proficiency, including Word, Excel, databases, and the internet.
Problem-solving skills, good business judgment, and the ability to make sound decisions.
Flexibility to adapt to a fast-paced and changing environment.
Ability to travel.

Responsibilities

Deliver existing services to meet customer expectations.
Seek new business opportunities within the account.
Assist Directors in preparing QRM’s consistent with the overall account plan.
Raise concerns or issues related to resources, financial performance, and service levels with the account owner, Sales, or senior management.
Work with Sales staff to identify, qualify, and progress potential new business opportunities within the account.
Support pre-sales activities, including demonstrations, opportunity assessments, and discussions with client management from field managers to senior executives.
Oversee planning and execution of customer start-ups, additions, and change-program projects, including scope, budget, timing, and resource planning.
Ensure appropriate project-management methods and reporting tools are used, and lessons learned are captured and recorded.
Liaise with the account team, including Sales and Continuous Improvement, on new products and services, software enhancements, national contracts, and business strategies.
Develop and implement strategic plans and operational goals to meet business and customer needs.
Identify and select resources required to implement goals, including people and equipment.
Provide leadership, direction, and guidance to staff; establish performance goals, expectations, and accountabilities for self and staff members.
Surface, monitor, communicate, and resolve issues internally and with the customer.
Identify and pursue continuous-improvement opportunities with the Continuous Improvement team.
Set priorities and drive action items for account-development initiatives.