Account Manager - BigChange

SIMPRO•Miami, FL

13d

About The Position

The Account Manager maintains regular, planned communication with nominated customers to resolve issues, help customers improve their use of the products, and support long-term customer success. The role focuses on customer retention, satisfaction, and helping customers make effective use of Simpro Group resources and software. The Account Manager guides customers through their Simpro Group journey, identifies inefficiencies in software use and workflows, and informs customers about software additions. The role also involves supporting customers through phone calls, site visits, and email; serving as a trusted adviser to customers and colleagues; and, where appropriate, identifying opportunities to sell revenue-generating products and additional training. This job description is not exhaustive and may be amended at Simpro Group’s discretion.

Requirements

Experience in a customer-facing role; account management or technical implementation experience in a SaaS company is beneficial.
Customer-centric approach and desire to deliver the best outcomes for customers.
Proactive approach and willingness to collaborate across teams to deliver commercial outcomes.
Good interpersonal skills and ability to build trust and rapport with stakeholders at all levels.
Tech-savvy, eager to learn, and able to explain complex technical topics simply.
Exceptional customer service, troubleshooting, and problem-solving skills.
Ability to work effectively under pressure and within a team dynamic.

Nice To Haves

Experience in account management or a technical implementation role in a SaaS company.
Experience working with business process software in a customer-facing role.

Responsibilities

Maintain regular, planned communication with nominated accounts, focusing on customer retention.
Guide customers through the Simpro Group journey and facilitate access to available resources.
Identify inefficiencies in customers’ software use and workflows, and help customers learn about software additions.
Drive customer satisfaction through support and account activities, including phone calls, site visits, and emails.
Act as a trusted adviser and source of advice for customers and colleagues, and provide customers with regular updates on Simpro Group.
Understand customer issues and, when appropriate, pursue opportunities to sell revenue-generating products and additional training to existing customers.