Account Manager

TTM•Stafford Springs, CT

About The Position

The Account Manager works with Sales and Program Managers, internal Engineering, Quality and Manufacturing teams, and assigned external customers to coordinate, manage, mediate, and negotiate matters such as price, delivery, quality, and responsiveness that affect customers’ decisions to continue doing business with TTM Technologies. The role is responsible for growing business and managing at least one customer account, including coordinating customer products through the plant and supporting timely project execution across Purchasing, Quality, Manufacturing, and Engineering. The position handles customer quotations and orders, reviews requests for quotation (RFQs), prepares pricing analyses and proposals, recommends pricing and delivery strategies, and processes customer orders and changes. It also supports sales forecasts, customer satisfaction and performance improvements, profitable revenue and market-share growth, and accounts receivable collection activities as needed. The role uses TTM’s Praxa business system and Customer Connect quoting system and requires compliance with applicable export-control policies and regulations, including ITAR, EAR, and OFAC requirements.

Requirements

Associate’s degree in Business or an equivalent combination of education and work experience.
General math, reading, and computer skills.
Good English verbal and written communication skills.
Ability to read and understand blueprints and procedures.
Ability to use and read calipers and micrometers.
Good hand-eye coordination, manual dexterity, reading vision, hearing perception, and clear speech.
Detail-oriented, approachable, trustworthy, willing to learn, punctual, self-disciplined, dependable, flexible, professional, reliable, self-motivated, and able to take direction and work as a team player.
Ability to work with minimal supervision.
Ability to lift up to 40 pounds and sit or stand for several hours at a time.
Ability to comply with applicable export-control policies and laws, including ITAR, EAR, and OFAC requirements.

Nice To Haves

Bachelor’s degree.
Knowledge of electronic, PCB, and/or assembly production.

Responsibilities

Develop and maintain positive relationships with key customer contacts.
Work with blueprints, purchase orders, and quotes to provide pricing, enter new orders, and make changes to existing orders.
Enter, follow, and manage quotations; respond to requests for quotation (RFQs).
Enter, follow, and manage customer orders.
Troubleshoot and resolve issues with a sense of urgency.
Coordinate with TTM Production Control to obtain accurate and timely information for customers.
Use TTM’s Praxa business system and Customer Connect quoting system.
Facilitate and attend meetings.
Manage at least one customer account and coordinate customer products through the plant.
Provide leadership, direction, and communication to ensure product information and execution across Purchasing, Quality, Manufacturing, and Engineering for timely project completion.
Research product history and recommend strategies for negotiating and securing purchase agreements from customers and suppliers.
Review customer RFQs and prepare pricing analyses and proposals.
Recommend pricing and delivery strategies for customer quote responses.
Process customer orders to Order Entry and customer change orders to Planning and Order Entry.
Lead efforts to resolve issues affecting customer scorecards and improve customer satisfaction.
Assist in developing annual sales-bookings forecast data for assigned accounts and provide daily, weekly, and monthly sales-bookings forecast data.
Assist the Company Controller with accounts receivable collection activities as needed.
Grow profitable revenue and market share among customers in the assigned territory.
Comply with TTM Export Control Policies and Procedures and applicable laws, including ITAR, EAR, and OFAC requirements; identify ITAR products and restricted technical data, recognize foreign visitors, follow visitor authorization procedures, understand export requirements for shipments leaving the United States, and manage vendor approvals for ITAR manufacturing and services.