Account Manager Hartford
About The Position
Guardant Health is a precision oncology company that develops blood and tissue tests, real-world data, and AI analytics to support cancer screening, recurrence monitoring, and treatment selection. The Account Manager provides customer-facing field service and works with Guardant Health colleagues on account management. The role supports existing customer accounts, helps operationalize healthcare provider requests and timely sample collection, and coordinates with Client Services and field sales to address customer needs and company goals. The Account Manager develops relationships with existing and prospective customers, assesses account trends, and shares customer feedback with leadership. The role requires collaboration across departments, effective and compliant handling of customer and business matters, and consistent representation of Guardant Health’s culture and values. It requires frequent travel throughout the assigned territory and residence within that territory. This position is listed as Remote-USA-CT. Employees within 50 miles of a Guardant facility are required to work onsite Mondays, Tuesdays, and Thursdays, with other days designated for work from home, subject to management eligibility and applicable policies. The role is primarily performed in a desk or office environment, with possible exposure to laboratory noise, fumes, and biohazard materials.
Requirements
- 0–3 years of customer service or sales experience.
- Ability to engage in a consultative process and connect client needs with Guardant Health capabilities.
- Comfort communicating and presenting at all organizational levels.
- Ability to work independently, communicate proactively, manage multiple projects, prioritize daily tasks, and meet critical deadlines.
- Excellent customer service skills.
- Outstanding strategic account planning skills.
- Strong listening and problem-solving skills.
- Ability to handle sensitive information and maintain a high level of confidentiality.
- Excellent communication and presentation skills.
- Proficiency with Microsoft Office products, particularly Excel and PowerPoint.
- Ability to develop and use cross-functional relationships to accomplish work goals and objectives.
- Ability to work effectively with minimal direction from, or interaction with, a manager.
- Problem-solving, decision-making, and technical-learning abilities.
- Strong administrative skills and the sophistication to manage business in complex environments.
- Demonstrate integrity, respect, trust, a positive attitude, and understanding of organizational growth and change.
- Frequent travel throughout the assigned territory is required.
- Must live within the assigned territory.
- Demonstrate curiosity, sound judgment, and critical evaluation when responsibly leveraging AI-enabled tools.
Nice To Haves
- Previous experience in a diagnostic, medical device, biotech, or pharmaceutical setting.
Responsibilities
- Provide customer-facing field client service and collaborate with Guardant Health colleagues on account management.
- Assist in operationalizing healthcare provider requests and timely sample collection for Guardant Health tests in current client accounts.
- Use company tools and resources to resolve customer order and reporting issues in collaboration with Guardant Health Client Services as needed.
- Coordinate with field sales positions to support company goals and objectives.
- Develop working relationships with existing and new customers and identify potential alignment between Guardant Health capabilities and customer or patient needs.
- Analyze the commercial environment within assigned accounts, identify trends, and provide customer feedback to Guardant Health leadership.
- Ensure team objectives are met.
- Work compliantly and effectively with individuals across multiple Guardant Health departments.
- Follow Guardant Health Compliance, Privacy, and Business Conduct policies and standard operating procedures.
- Represent Guardant Health’s culture to internal and external constituents.
- Responsibly evaluate and use AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
