Account Manager - Bond & Specialty Insurance - Hartford, CT
About The Position
The Account Manager performs standard duties using established procedures on assignments of moderate complexity, following standard policies and working within moderate limits to process applications. The role requires procedural knowledge and skills to accomplish tasks and supports Bond & Specialty Insurance activities across Management Liability, Surety, and Operations. Travelers has a strong preference for candidates with Surety Bond experience. The position includes pre-quote and post-bind underwriting activities, bond product processing, new business and renewal processing, reporting, account servicing, and follow-up on outstanding obligations. The role also supports underwriting teams and may assist with audits and training.
Requirements
- High school diploma or equivalent.
- Associate's degree or one year of work experience.
- Basic software skills, including Windows and Microsoft Office.
- Bachelor's degree is listed as an ideal qualification.
- Typically, two or more years of experience in the insurance industry is listed as an ideal qualification.
- Intermediate understanding of insurance terms and underwriting instructions is listed as an ideal qualification.
- Basic communication proficiency, including effective verbal, written, and listening skills, is listed as an ideal qualification.
- Intermediate customer focus and ability to provide service excellence to internal or external clients are listed as ideal qualifications.
- Basic proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn computer systems are listed as ideal qualifications.
- Surety Bond experience is strongly preferred.
Nice To Haves
- Bachelor's degree.
- Two or more years of experience in the insurance industry.
- Surety Bond experience.
- Intermediate understanding of insurance terms and underwriting instructions.
- Intermediate customer focus.
Responsibilities
- Bill, assemble, and distribute bond products according to procedural guidelines.
- Book and issue business and understand policy documents and solicitation requirements.
- Pre-populate workbooks with readily available financial and other data.
- Pull prospect lists from the Vault and scrub and distribute new business leads from Middle Market to underwriting teams.
- Assist with Polaris training for new underwriters.
- Process new Surety business, including extended time or warranty provisions, joint ventures, co-sureties, and deviated commission scales.
- Set up renewal solicitations for underwriting teams and store proof of notice in the EFC.
- Pull credit, Guidestar, Westlaw, and ERISA reports.
- Close out bonds with extended time or warranty provisions.
- Manage the Final Contract Price report process, including obtaining reports, compiling final price information, sending it to the agent, managing closeout, and processing over- or under-run premiums.
- Assist with audits and set up QAP forms and action plans as applicable.
- Process cancellations, mid-term changes, and Surety riders.
- Follow up on non-payments and review delinquent payments with agencies.
- Monitor and review past-due obligations at 60 and 90 days.
- Perform other duties as assigned.
Benefits
- Employees are eligible for performance-based cash incentive awards as part of the compensation and benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
