Account Manager

PRISMA GRAPHIC CORPORATION•Phoenix, AZ

8d•Onsite

About The Position

Prisma Graphic is seeking an experienced commercial printing professional to manage the operational execution of an assigned customer portfolio in Phoenix, Arizona. Account Managers serve as the primary operational contact from order intake through delivery, connecting customers with Sales, Prepress, Production, and Shipping to ensure job details are accurate, expectations are clear, and commitments are met. The work supports national brands with complex commercial printing, direct mail, fulfillment, and inventory programs. The role coordinates job specifications, estimates, artwork, proofs, approvals, schedules, production status, fulfillment requirements, and billing information. Account Managers monitor work in progress, anticipate and address risks, communicate proactively with customers and internal teams, and look for ways to improve workflows through technology and continuous improvement. This is a full-time, on-site position with a day shift in Phoenix, AZ.

Requirements

At least five years of experience in the commercial printing industry, including three or more years in account management, customer service, or production coordination.
Demonstrated experience managing print jobs from order intake through delivery.
Strong understanding of prepress, offset and digital printing, finishing, and shipping processes.
Ability to evaluate how specifications, materials, production capabilities, and scheduling decisions affect quality, cost, and delivery.
Proven ability to independently manage multiple jobs, changing priorities, and tight deadlines while coordinating resources across departments.
Ability to anticipate production challenges, identify risks, evaluate alternatives, and collaborate with production teams on practical solutions.
Excellent organizational, communication, and follow-through skills, with a strong commitment to accuracy, customer service, and proactive stakeholder communication.
Experience using print management or ERP systems to manage job tickets, specifications, production status, and customer information.
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Comfort with technology, ability to learn new systems, and demonstrated interest in improving workflows, reducing manual effort, and working efficiently.

Nice To Haves

Experience with EFI Pace, Monarch, or similar print industry ERP platforms.
Experience with large-format printing, direct mail, fulfillment, or inventory-managed customer programs.
Experience supporting complex, high-volume, or multi-location customer accounts.
Hands-on experience using AI tools such as Claude or Microsoft Copilot to analyze information, improve processes, or automate repetitive work.
Bachelor's degree in business administration, Communications, Graphic Communications, Print Management, or a related field.

Responsibilities

Manage the day-to-day operational execution of an assigned customer portfolio as the primary operational contact from order intake through delivery.
Partner with Sales to set realistic expectations and meet customer commitments.
Coordinate changes to job requirements, specifications, and schedules, managing their impact on production and delivery.
Translate customer requirements into accurate, production-ready job tickets.
Open and maintain jobs in Prisma's ERP and workflow systems, coordinating estimates, artwork, proofs, approvals, specifications, and billing information.
Coordinate with Sales, Prepress, Production, and Shipping to align priorities, schedules, and operational solutions.
Monitor work in progress, anticipate delays or production issues, and act to protect quality, cost, and delivery commitments.
Provide timely customer updates, manage expectations, and coordinate solutions when requirements or schedules change.
Coordinate inventory availability, fulfillment requirements, and direct mail specifications for assigned accounts.
Identify workflow improvements, reduce errors and repetitive tasks, and use technology and automation to improve efficiency and customer experience.
Independently manage complex jobs and follow through on accurate execution and customer commitments.