Account Manager

Otis•Madison, WI

About The Position

Otis Elevator Company is seeking a Specialist, Account Manager to manage territory sales, margin growth, and customer satisfaction in the Madison, Wisconsin territory. The role focuses on developing and maintaining customer relationships, retaining and renewing maintenance agreements, and identifying opportunities for repairs and business development. The Account Manager works with customers and internal teams to address concerns, assess customer needs, manage opportunities and forecasts in the CRM pipeline, and provide feedback on competition and market dynamics.

Requirements

Bachelor’s degree or equivalent work experience.
Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
Customer-centric approach and a strong desire to achieve customer satisfaction.
Ability to work in a highly team-oriented and dynamic environment.
Self-motivation and ability to manage multiple simultaneous projects and responsibilities.
Comfort working in a technical environment and using Microsoft-based computer software.
Strong leadership, goal orientation, time-management, and organizational skills.

Nice To Haves

2–4 years of experience in outside sales or relevant experience in property management or HVAC sales.

Responsibilities

Prospect, build, and maintain customer relationships.
Achieve or exceed sales objectives and contribute to territory sales and margin growth.
Serve as a technical sales consultant to customers in the assigned territory.
Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
Manage and nurture account relationships to drive renewals and repair opportunities.
Conduct sales planners and needs assessments to inform account targeting, installed-base expansion, and renewal efforts.
Assist Operations with resolving customer concerns.
Partner with the branch business development sales team to identify business development opportunities.
Communicate competitive feedback and market dynamics internally to improve the solution set and refine messaging.
Use Otis sales tools to track opportunities, pipeline, and sales forecasts.
Manage opportunities in the CRM pipeline and provide accurate sales forecasts.

Benefits

401(k) plan with a generous company match and automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement.
Service anniversary recognition and spot performance bonus opportunities.
Training in technology, processes, and soft skills.
Employee Scholar Program sponsorship for degrees or certification programs.