Account Manager

Percepto • Austin, TX

6d

About The Position

The Account Manager owns the day-to-day relationships, retention, and quarterly business review (QBR) and executive business review (EBR) cadence for a book of smaller customer accounts. The role works to keep each account flat or growing in annual recurring revenue (ARR), serves as the customer’s first point of contact, coordinates with Support and Operations to meet service-level agreements, and supports the account’s Account Executive (AE) with expansion opportunities. The Account Manager maintains account plans, health scores, and activity in HubSpot, and takes on new smaller customers after the AE’s first 90 days with them.

Success is measured by account growth or retention, completion of QBRs and EBRs, and the company’s new-ARR goal. The compensation plan is MBO-based and has no commission. The position supports Percepto’s US market presence and its Physical AI platform for continuous infrastructure visibility.

Requirements

• At least 3 years of experience in account management or customer success for B2B technology.
• Strong organizational skills and the ability to run a recurring meeting cadence across several accounts.
• Clear communication skills with operations and site-level customer teams.

Nice To Haves

• Experience in energy, utilities, or industrial markets.

Responsibilities

• Own day-to-day relationships and retention for a book of smaller customer accounts.
• Keep every account in the book flat or growing in ARR through the year.
• Schedule and complete a QBR each quarter and an EBR twice a year for every account.
• Serve as the customer’s first point of contact and coordinate Support and Operations to meet SLAs.
• Identify expansion signals, such as new sites, use cases, drones, or AIM, and involve the account’s AE.
• Keep account plans, health scores, and activity current in HubSpot.
• Take on new smaller customers after they pass the AE’s first 90 days.
• Contribute to the company’s new-ARR goal, with success measured through an MBO-based plan without commission.

Benefits

• Medical, dental, and vision coverage with a company premium allowance.
• Health Reimbursement and Savings Accounts.
• 401(k) plan.
• Paid time off.
• Supportive team environment.
• Career growth and opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed