Account Manager
About The Position
The Account Manager drives profitable sales growth within an assigned customer portfolio by executing Grainger’s value proposition through a consultative sales approach. The role develops and maintains long-term customer relationships, identifies growth opportunities, and uses internal and external resources to deliver customer solutions, operational excellence, and business results. The Account Manager owns the customer relationship, sales performance, and account strategy for the territory. The position supports operations across the northern territory of Puerto Rico and involves approximately 80% field-based work and 20% administrative responsibilities.
Requirements
- Three to five years of successful B2B sales experience.
- Proficiency in Microsoft Office and CRM or sales management tools.
- Fluent written and verbal communication skills in English and Spanish.
- Ability to work independently with high energy, accountability, and a results orientation.
- Strong consultative selling, negotiation, presentation, relationship management, and influencing skills across multiple customer stakeholders.
- Ability to articulate a value proposition, total cost of ownership, and business impact to customers.
- Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support.
- Strong organizational, time management, and problem-solving skills.
- Strong business acumen and the ability to adapt, learn quickly, and respond effectively to changing business needs.
- Technological capabilities and understanding sufficient to communicate in today’s business environment.
- Valid Puerto Rico driver’s license, reliable transportation, and insurance required upon hire.
Nice To Haves
- Bachelor’s degree or equivalent professional experience.
- B2B sales experience in MRO, industrial, safety, or distribution.
Responsibilities
- Develop and expand relationships across all levels within assigned accounts, selling Grainger’s products, services, and value-added solutions.
- Maintain a disciplined call plan, spending approximately 80% of time in the field and 20% on administrative activities.
- Deliver sales, margin, and growth targets for assigned accounts.
- Identify account potential, prioritize opportunities, and develop and execute structured account plans using tools such as Reports and Strategic Selling Plans.
- Manage and track pipeline, activities, and performance using CRM and other sales enablement tools.
- Engage internal and external resources, including specialists and suppliers, to maximize opportunities, remove barriers, and ensure customer satisfaction.
- Expand customer adoption of value-added solutions, such as eCommerce and inventory management programs, to increase customer stickiness and share of wallet.
- Own the customer relationship, including issue resolution, escalation, and overall account health.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- For full-time employees, 18 annual PTO days, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
