Account Manager

First Orion • North Little Rock, AR

5d

About The Position

First Orion is seeking an Account Manager to serve as the primary relationship owner for assigned Branded Calling Solutions accounts. The Account Manager sets account direction, leads planning sessions with production, product, and sales resources, and partners with the Client Delivery Team to ensure contracted services are delivered successfully. The role manages scope changes and communicates issues and resolutions, while working to maximize revenue and productivity across assigned accounts.

The Account Manager builds trust through integrity, responsiveness, and a commitment to client success. As the primary voice of the client within First Orion, the Account Manager balances client needs with the company’s interests, provides consultative feedback and counsel, and advocates for clients internally. The role is expected to communicate proactively about issues and resolution plans and to act as a trusted advisor and integral part of each client’s extended team.

Requirements

• Excellent communication skills.
• Experience with MS Office.
• Experience working with a sales target.
• Proactive mentality.
• Previous sales and customer service experience.
• Exceptional organizational skills.
• Bachelor’s degree in business administration or a related degree program, or two to three years of relevant experience.

Nice To Haves

• Previous experience in Client Services.
• Telecom or mobile experience.
• Client management experience.
• Experience working with a CRM.

Responsibilities

• Ensure clients achieve value from First Orion solutions.
• Identify, plan, and grow revenue in assigned accounts.
• Manage the sales pipeline in First Orion’s Salesforce CRM.
• Develop trusted-advisor relationships with key client stakeholders and executive sponsors.
• Track and forecast client metrics, including subscriber KPIs.
• Accurately forecast call volumes and expected revenue.
• Work with the Client Delivery Team to ensure quality delivery of production processes, reports, and metrics; scope, manage, and communicate changes; and manage and communicate issue status and resolution.
• Assist with project management functions when needed.
• Serve as the point of contact for escalations and challenging client requests.
• Work with the Product Team on release management details and communicate them appropriately to clients.
• Collaborate with other First Orion teams as needed.
• Prepare for and lead client sales meetings.
• Ensure First Orion and clients adhere to contractual obligations.
• Define requirements for account-related projects and drive resolution of client services issues and quality assurance of client deliverables.
• Prepare for and lead Quarterly Business Reviews.
• Lead contract renewals with a focus on maximizing profits.
• Clearly communicate progress on monthly and quarterly initiatives to internal and external stakeholders.

Benefits

• Open paid time off (PTO).
• Company-paid holidays.
• Flex Fridays.
• Flexible work arrangements.
• State-of-the-art fitness center.
• Health insurance options.
• Dental and vision options.
• Retirement plans.
• Learning and development programs.
• Career path frameworks.
• Tuition reimbursement.
• Company options.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level