Account Manager

The Health Management Academy•Arlington, VA

About The Position

The Director, Member Development (Account Manager) leads member relationships across a suite of cohort insights and research-driven memberships and drives retention through executive engagement, strategic account planning, membership adoption recommendations, and risk mitigation. The role owns a portfolio of high-value members and serves as a trusted advisor to executive sponsors at the CXO level of large national health systems, understanding their operational and strategic needs and sharing relevant membership insights. The Account Manager leads renewal and cross-sell conversations, owns the commercial relationship and renewal process, and works cross-functionally with subject matter experts, program delivery, and customer success. The position also contributes member feedback to continuous improvement of offerings, develops account plans, monitors membership risk, and tracks market and member developments to position THMA as a strategic partner.

Requirements

At least 6 years of retention and cross-sell experience in a complex, consultative environment.
Demonstrated track record of achieving revenue goals and/or quotas.
Collaborative, customer-focused approach and strategic mindset.
Ability to communicate persuasively with senior executives.
Team-oriented approach, with the ability to work independently and collaboratively.
Self-directed and resourceful.
Excellent communication and member-facing skills.
Excellent organizational skills.
Attention to detail.

Nice To Haves

Experience in service delivery, consulting, research, or program management; ability to engage credibly with senior executives on content and insights.
Knowledge of product launch and service delivery.
Knowledge of the healthcare industry.
Salesforce experience.

Responsibilities

Own a portfolio of high-value members, driving retention, member value, and expansion through executive relationships and tailored engagement strategies.
Serve as a trusted advisor to CXO-level executive sponsors at large national health systems by understanding operational and strategic needs and delivering relevant membership insights.
Lead renewal and cross-sell conversations based on member insights and outcomes, achieving strong retention performance.
Own the commercial relationship and renewal process, partnering with subject matter experts, program delivery, and customer success to drive membership adoption and consistent member value.
Synthesize qualitative and quantitative member feedback to inform improvements to membership offerings, delivery, and engagement strategies.
Develop and execute account plans aligned with member goals and THMA offerings to drive retention, adoption, and growth.
Monitor, escalate, and resolve membership risks using quantitative and qualitative data to optimize recommendations.
Stay informed about market changes and member developments to anticipate needs and position THMA as a strategic partner.