Account Manager

ExtensisHR•Woodbridge Township, NJ

8d•$90,000 - $120,000

About The Position

ExtensisHR is seeking an Account Manager to serve as a strategic relationship builder and client advocate. The role supports assigned clients by understanding their business objectives and aligning ExtensisHR’s PEO services with their growth and employee needs. The Account Manager partners with internal service teams to coordinate delivery, build client satisfaction and retention, and address client concerns. The position may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. Occasional travel may be required. The role also requires effective, ethical use of AI tools and technologies to improve productivity, decision-making, and performance. The Account Manager is expected to stay aware of relevant AI applications and continue developing AI proficiency.

Requirements

1–3 years of experience in client services, account support, or administrative roles.
Strong organizational and time-management skills and the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Collaborative mindset and willingness to learn from senior team members.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Strong attention to accuracy and detail.
Effective analytical and critical-thinking skills.
Ability to be agile and flexible with assignments.
Ability to communicate effectively in formal and informal business settings.
High ethical standards.

Nice To Haves

Experience supporting employee benefits or benefits-related programs is strongly preferred.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Serve as the primary point of contact for assigned clients and foster trusted relationships with business leaders and decision-makers.
Partner with internal teams, including HR Business Partners, Payroll Specialists, Benefits Advisors, and Compliance, to coordinate service delivery.
Understand client business objectives and align PEO services to support business growth and employee needs.
Conduct regular business reviews to evaluate client satisfaction, identify opportunities, and share insights on HR and workforce trends.
Proactively identify and resolve client concerns or challenges in a timely and effective manner.
Support client renewals and retention strategies by demonstrating the value of ExtensisHR’s partnership and services.
Collaborate with Sales and Implementation teams to support smooth transitions for new clients.
Maintain accurate client records, communications, and service requests in internal systems.
Monitor client satisfaction and advocate internally for service enhancements or escalations when needed.
Deliver benefit presentations and client-facing materials clearly and professionally.
Monitor account performance using dashboards, KPIs, and reporting tools.
Stay current on ExtensisHR’s service offerings to identify opportunities for enhanced client support.
Use AI tools ethically and effectively, stay aware of relevant emerging applications, and continuously develop AI proficiency.

Benefits

Competitive compensation and performance-based incentives.
Progressive paid-time-off program, including volunteer and life-event leave.
Group medical, dental, vision, and life insurance from day one.
401(k) with company match.
Voluntary benefits, including 529 College Savings, home and auto insurance, and pet care.
Student loan assistance program.
Onsite wellness rooms and free access to the Headspace meditation app.
Professional development and career advancement programs.
Employee Referral Program.
Retail and entertainment discounts.
Social and community outreach committee for inclusive culture and networking.
Complimentary coffee and snacks when in the office.