Account Manager

EQ United • Elkhart, IN

7d

About The Position

The Account Manager manages assigned logistics accounts and ensures efficient handling and/or cartage services. The role is a primary point of contact for customers and coordinates incoming and outgoing freight to meet customer requirements. The ideal candidate has strong organizational and problem-solving skills, can manage multiple accounts and priorities, and understands warehouse management systems in a third-party logistics environment.

Requirements

• Logistics, transportation, 3PL, customer service, or related experience is preferred.
• Experience with warehouse management systems is preferred.
• Strong organizational and problem-solving skills.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to manage multiple accounts and priorities effectively.
• Strong attention to detail and follow-through.

Responsibilities

• Manage assigned customer accounts.
• Coordinate incoming and outgoing freight.
• Process customer orders and shipment requests.
• Arrange freight pickup and delivery.
• Coordinate freight routing and cartage services.
• Communicate shipment status and service information to customers.
• Monitor shipments and help resolve delays or service issues.
• Prepare and review bills of lading and other shipping documents.
• Monitor inventory levels and activity for assigned customer accounts using the warehouse management system.
• Research inventory discrepancies by reviewing available transactions, receipts, shipments, and other relevant inventory records.
• Coordinate with warehouse and operations personnel to investigate and resolve inventory discrepancies.
• Communicate inventory discrepancies, research findings, and resolution status to customers in a timely and professional manner.
• Maintain accurate inventory and account information and follow up on unresolved discrepancies through resolution.
• Use warehouse management systems to maintain accurate account and shipment information.
• Build strong customer relationships and provide responsive customer service.
• Work closely with warehouse, transportation, and operations personnel to ensure customer requirements are communicated and fulfilled.
• Maintain a high level of accuracy while managing multiple customer accounts, shipments, and inventory requirements.

Benefits

• 401(k) with match
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed