Account Manager

Otis Elevator Co. • Lanham, MD

8d • $65,000 - $75,000

About The Position

Otis Elevator Company is seeking a highly motivated Account Manager responsible for territory sales, margin growth, and customer satisfaction in the Southern D.C. and Southern Maryland territory. The role involves developing and maintaining customer relationships, retaining and renewing maintenance agreements, and identifying repair and business development opportunities. The Account Manager serves as a technical sales consultant to customers and works closely with operations and the branch business development sales team.

The position uses Otis sales tools and CRM to track opportunities, manage the pipeline, and forecast results. The successful candidate is customer-focused, self-motivated, comfortable working in a technical environment, and able to manage multiple responsibilities in a dynamic, team-oriented setting. Otis provides intensive training in technology, processes, and soft skills.

Requirements

• Bachelor’s degree or equivalent work experience.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Customer-centric approach and a strong desire to achieve customer satisfaction.
• Ability to work in a highly team-oriented and dynamic environment.
• Self-motivated, with the ability to manage multiple simultaneous projects and responsibilities.
• Comfort using Microsoft-based computer software in a technical environment.
• Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

• 1–4 years of experience in outside sales, or relevant experience in property management or HVAC sales.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; and serve as a technical sales consultant to customers in the assigned territory.
• Drive territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planning and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
• Assist with customer concern resolution in coordination with Operations, including the Service Project Manager and Service Supervisor.
• Partner with the branch business development sales team to identify business development opportunities.
• Communicate competitive feedback and market dynamics internally to help improve the solution set and refine messaging.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasts.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance options.
• Birth/adoption and parental leave benefits, and adoption assistance.
• Tuition reimbursement.
• Service anniversary recognition and spot performance bonus opportunities.
• Intensive training in technology, processes, and soft skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level