Account Manager

IED WASTE SERVICES OF NORTH AMERICA, LLC • Harrisville, UT

8d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also increases penetration within the existing customer base by selling the full suite of Republic Services products.

The Account Manager builds long-term customer relationships and loyalty, develops knowledge of the company’s services, lines of business, and pricing, and offers appropriate additional services. The position performs contractual re-signs, responds to cancellation requests according to the escalation policy, and communicates with customers about pricing initiatives. The Account Manager uses Salesforce daily to record customer interactions and proposals, works to capture customer emails and minimize rate restrictions and credits, and reviews retention activities and goals with the Sales Manager. The role also works with operations to resolve service issues and participates in company-sponsored and community business activities to build relationships and company visibility.

Requirements

• At least 1 year of relevant sales experience.
• Valid driver’s license.

Nice To Haves

• Waste or transportation industry experience.

Responsibilities

• Maintain and retain existing customers by building long-term relationships and customer loyalty.
• Maintain knowledge of company services, lines of business, and pricing, and offer appropriate additional services to assigned customers.
• Perform contractual re-signs to extend customer relationships and increase profitability where appropriate.
• Respond to customer cancellation requests in accordance with the established escalation policy.
• Proactively communicate with customers about company pricing initiatives and respond to customer inquiries.
• Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review customer retention and relationship activities, progress toward goals, and key customer relationship status.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and company visibility through company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death and dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed