Account Manager - Corporate Building

Allied Universal•New York, NY

4d•$90,000 - $95,000

About The Position

Allied Universal is hiring an Account Manager to lead daily security operations and help ensure the safety and well-being of the people and places under the team’s protection. The role involves guiding, developing, and motivating security officers and supervisors to deliver high-quality service. The Account Manager serves as the primary client contact, oversees staffing and operational performance, and responds to escalated security incidents and emergencies. The position also oversees compliance, training, safety, site standards, payroll, and inventory.

Requirements

High school diploma or equivalent.
Meet any applicable state or local licensing requirements, which may be required before employment.
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees, manage multiple projects, and drive operational excellence.
Financial acumen, including the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs through planning and organization.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

Schedule security officers using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
Hire, coach, and manage security officers and supervisors, including overseeing payroll, performance, and employee relations.
Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
Oversee training, safety, compliance, and site operational standards.
Manage inventory, including uniforms, equipment, and other essential supplies.

Benefits

Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Career growth opportunities.
Supportive team environment.