Corporate Account Manager

HIKMA • Berkeley Heights, NJ

15h • $92,850 - $135,000 • Remote

About The Position

Hikma Pharmaceuticals USA Inc. is seeking a Corporate Account Manager to support the National Accounts team and U.S. product portfolio. The role ensures seamless internal execution of customer-related activities and operational processes while managing external operational initiatives. It serves as a liaison between National Accounts and internal functions including Trade Operations, Finance, Supply Chain, Pricing, Customer Service, and Distribution, with responsibility for process execution and customer opportunity management to support customer satisfaction.

Requirements

• Bachelor’s degree in Business, Supply Chain, Finance, Marketing, or a related field.
• 3 to 7 years of experience in pharmaceutical, healthcare, distribution, customer operations, trade operations, or related commercial support functions.
• Understanding of the generics industry.
• Experience managing commercial workflows, sales systems, customer-related processes, operational reporting, and cross-functional execution within the pharmaceutical, healthcare, distribution, or a related industry.
• Working knowledge of the generic pharmaceutical industry, including wholesalers, GPOs, distributors, and supply chain dynamics.
• Experience working in a highly cross-functional environment.
• Exceptional organizational and project management skills, with attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational, problem-solving, process-management, and execution capabilities, including the ability to identify operational gaps and coordinate timely resolution.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and other business productivity tools.

Responsibilities

• Serve as the primary operational support partner for the National Accounts team and the U.S. product portfolio.
• Administer the internal opportunity management process, including opportunity entry, documentation, workflow routing, status tracking, internal follow-up, and closure.
• Ensure timely follow-up and completion of open customer opportunities and action items.
• Coordinate with Pricing, Portfolio, Contracts, and Trade Operations teams to obtain thorough and timely customer and opportunity feedback.
• Facilitate customer opportunities internally through collaboration with supply, pricing, portfolio, and contract teams; prepare and coordinate customer-ready operational updates and supporting materials.
• Manage external execution of operational initiatives with the customer base, including year-end buys and wholesaler stocking efforts.
• Support customer compliance and market-share initiatives through internal coordination, action tracking, documentation, and follow-up.
• Partner with Supply Chain, Trade Operations, and Distribution to resolve customer requests related to purchase orders, product availability, and product inquiries.
• Monitor product availability, allocations, backorders, and shipment status, and share findings, updates, and proposed actions with the National Accounts team.
• Coordinate with Finance to support National Accounts requirements for customer claims, failure-to-supply matters, and returns inquiries and communications.
• Identify, lead, and implement process improvements that enhance customer service, efficiency, and excellence.
• Support special projects and strategic initiatives as assigned.

Benefits

• Annual performance bonus, commission, and share potential.
• Auto-enrollment in a Hikma-sponsored 401(k) program with a 4% pre-tax contribution rate of eligible pay; Hikma matches 100% of the first 6% of eligible pay contributed.
• Paid time off starting with 20 days, prorated based on hire date, with additional days granted upon work milestone anniversaries.
• Three personal days, prorated based on hire date.
• Eleven company-paid holidays.
• Health, dental, vision, mental health, disability, life insurance, and prescription drug coverage, plus voluntary benefits.
• Employee discount program.
• Wellbeing rewards program.
• Career advancement and growth opportunities.
• Tuition reimbursement.
• Paid maternity and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level