Account Manager

Light & Wonder • REMOTE-USA-KS, MO

8d

About The Position

The Account Manager is responsible for managing and selling Table Games and Electronic Table Games (ETGs) to licensed casino operators within an assigned territory while improving customer service quality and satisfaction. The role focuses on selling the company’s products directly to end users at existing accounts and maintaining customer relationships. The position requires knowledge of the products and their use in the casino marketplace, territory and account management, sales presentations, and timely handling of forecasts, contracts, orders, and customer communications. Work involves a casino environment, frequent phone use, and overnight travel; evening and weekend hours may be required.

Requirements

• More than three years of sales experience.
• At least four years of experience in Table Games and ETGs within the gaming industry.
• Bachelor’s degree.
• Understanding of Table Games and ETGs technology and operational nuances.
• Ability to learn and implement commercial objectives in customer settings.
• Demonstrated success developing a territory and customer base.
• Ability to work in a dynamic sales environment and demonstrate the value of a technical product.
• Strong analytical and problem-solving skills.
• Ability to write reports, business correspondence, sales proposals, and presentation materials.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong relationships with prospects, managers, customers, and the general public.
• Customer orientation and strong negotiation skills for preparing sales contracts.
• Working knowledge of Microsoft Office.
• Ability to travel, including overnight travel.
• Ability to meet applicable gaming licensing, background investigation, security check, or other regulatory and contractual requirements.

Nice To Haves

• Prior experience with major gaming manufacturers specializing in Table Games and ETGs.

Responsibilities

• Maintain a comprehensive understanding of Table Games and ETGs product lines and their applications in the casino marketplace.
• Prepare and deliver sales presentations about Table Games and ETGs to new and existing customers, including at trade meetings and on-site visits.
• Identify customer requirements through sales contacts or floor analysis and demonstrate how products can enhance casino operations.
• Maintain current account listings and call sheets using various sources of information.
• Collect credit history information, quote customers using approved pricing, and prepare accurate sales contracts and order documentation.
• Provide estimated delivery dates and keep customers informed about issues affecting delivery.
• Generate regular sales forecasts and identify major sales opportunities.
• Report competitive trends and issues to management.
• Manage sales contracts and order documentation accurately and on time.
• Manage a large customer base focused on Table Games and ETGs.
• Submit accurate expense reports on time.
• Meet or exceed sales quotas.
• Perform other assigned duties related to Table Games and ETGs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level