Account Manager

AXIS • Alpharetta, GA

6d

About The Position

The Account Manager delivers high-quality, efficient service to internal and external clients and serves as a critical partner to underwriting teams and placing brokers. Working closely with the Senior Account Manager and underwriting teams, the role supports service excellence, manages a book of business, and contributes to retention, profitability, and growth. The Account Manager uses Property and Casualty commercial insurance expertise to build relationships with underwriters and brokers and support new-account marketing and renewal retention.

Responsibilities include advanced policy administration for new and renewal business, including binding, issuance, and endorsements; reviewing policy documentation for accuracy and compliance; maintaining accurate underwriting data and account files; and using diary systems to manage information flow and deadlines. The role also serves as a point of contact for brokers and clients, responds to inquiries, and provides guidance and mentorship to junior team members. The Account Manager is expected to follow underwriting and compliance standards and may take on additional duties appropriate to the role.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in the commercial insurance industry as an Account Manager or equivalent insurance experience.
• Solid understanding of Property and Casualty insurance coverage.
• Strong written and verbal communication skills, including the ability to interact independently with brokers and other internal and external partners.
• Experience with Microsoft Office Suite, including Word, Excel, and Outlook, or similar software.
• Ability to learn new computer and software programs.
• Strong customer service skills and a professional attitude.
• Strong organization, time management, multitasking, and prioritization skills.
• Ability to work independently with limited supervision and collaboratively as part of a team.
• Attention to detail and accuracy, and strong math skills.

Nice To Haves

• Undergraduate degree in business, finance, or a related field.
• Completion of professional development coursework in the insurance industry.

Responsibilities

• Process new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards, company guidelines, and underwriting requirements.
• Identify opportunities to improve processes and service delivery.
• Serve as a key contact for brokers and clients, respond to inquiries, provide updates, and deliver excellent customer service.
• Build and maintain relationships with broker contacts, decision-makers, underwriters, and clients.
• Provide guidance and mentorship to junior team members.
• Maintain accurate policy and underwriting records, account files, and documentation.
• Use diary systems to track information, deadlines, and required follow-up.
• Support new-account marketing and renewal retention efforts.
• Review underlying policies and process endorsements as needed.

Benefits

• Medical plans for employees and their families
• Health and wellness programs
• Retirement plans
• Tuition reimbursement
• Paid vacation
• Competitive target incentive compensation based on corporate and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED