Account Manager, Mid-Market

Allego•Waltham, MA

27d•$75,000 - $120,000

About The Position

Allego is seeking an experienced Account Manager to support and grow customer relationships across a range of industries and company sizes. The role involves defining, developing, and implementing customer strategies and management plans to expand use of the Allego platform and build customer advocates among Sales, Marketing, Enablement, and Operational leadership. As a trusted advisor, the Account Manager provides consultation, expertise, thought leadership, and responsive service to customers and prospects, contributing to business growth and customer expansion. The compensation package includes an uncapped commission structure.

Requirements

2–5 years of B2B sales, account management, or customer success experience at a SaaS technology company.
Experience building and maintaining strong relationships with mid-sized clients of 1,000 to 5,000 employees and serving as their primary point of contact.
Proven experience driving territory growth through upselling and cross-selling.
Experience using a consultative approach to solution selling.
A proven track record of selling and/or managing a multiple-product suite.
Ability to articulate clear tactical plans for driving performance against strategy.
Self-motivated, driven, ambitious, goal-oriented, methodical, and tenacious, with the ability to work independently in an entrepreneurial, start-up environment and collaborate with colleagues.
Excellent written, spoken, and listening communication skills.
Ability to meet deadlines while managing multiple priorities simultaneously.
Experience with Salesforce.com and related tools.
Solid understanding of social media tools and sales aids such as LinkedIn Navigator and ZoomInfo.
Willingness to travel domestically and internationally up to 20–30%, and to support customers across multiple time zones.

Nice To Haves

Industry knowledge of financial services, life sciences, technology, or insurance.
Experience selling revenue enablement, knowledge management, sales engagement, coaching, or learning technologies.

Responsibilities

Drive weekly sales-call activity to major accounts and stakeholders at all levels of customer organizations.
Ensure predictable renewal of existing contracts and expand customers’ license and product footprints.
Increase customer usage and dependency by extending the platform to new business areas.
Drive organic expansion through upselling and cross-selling to existing customers.
Work with management and Account Management team members on territory planning and execution plans.
Manage an ongoing sales pipeline and forecasting process accurately.
Work with Marketing to cultivate, nurture, and drive new business growth in assigned accounts.
Partner with the Customer Success Adoption team to develop customer success, renewal, and expansion strategies.